Job description

Job responsibilities

Planning and delivery

The post holder will:

• Plan and organise a broad range of complex activities to support the effective delivery of NHP programme projects, formulating and adjusting plans as required to support the delivery of the long-term aims of the Group Dedicated to Excellence Strategy, ICB plans, and NHP objectives and flex plans in response to emerging needs and uncertainty as well as in response to how the programme is progressing
• Ensure effective coordination of individual projects and their interdependencies both internally and externally to the NHP project/programme; whilst effectively managing and utilising resources across individual projects.
• Have the freedom to shape the scope and pace of change within boundaries set by the NHP SRO and the NH Programme Board), making decisions and presenting options on a range of highly complex programme issues where there may be more than one course of action.
• Ensure clear lines of communication and consultation with key stakeholders and members of multi-disciplinary programme team, ensuring interdependencies are clearly identified and proactive actions taken.
• Review, check and quality assure the content of project documentation for all programmes and any associated change initiatives ensuring projects remain viable and within any specified constraints.
• Manage and resolve any risks and issues that may arise and take corrective actions where required, whilst advising of any deviations from approved plans.
• Drive the implementation and adoptions of new business processes and prepare affected business areas for transition to future new ways of working.
• Ensure change is implemented within the implementation cost budget and resources identified.
• Optimise the timing of release of new deliverables into operational and corporate teams as required whilst ensuring business continuity.

• Be able to interpret local and national guidance to the delivery of their NHP project/programme, including joining national networks for delivery where appropriate.

• Alongside the immediate aims of the NHP project/programme, provide advice and support the services / divisions to develop longer-term plans for performance and service improvement to build on current delivery.

• Utilise for the purposes of identifying opportunities and proposing best practice when planning programmes available benchmarking sources such as NHS Benchmarking Network, GIRFT and Model Hospital, working with the GIRFT Manager.

Communications

The post holder will:

• Provide advice and guidance to staff and managers across the trust in relation to change; act as an advocate and champion for the NHP programme / project

• Develop and maintain strong working relationships with a number of operational, clinical and corporate management teams including developing good knowledge of the overall programme aims, objectives and initiatives so as to provide meaningful expert advice and guidance in relation to change.

• Ensure clear lines of communication and consultation with key stakeholders and members of multi-disciplinary projects team, ensuring interdependencies are clearly identified and proactive actions taken.
• The post holder will be required to communicate and engage constructively with a wide range of internal and external stakeholders on a range of highly complex, specialist and often contentious issues.

• In written communication, provide clear and concise updates on the delivery of the NHP project/programme to persuade Boards and senior managers of the importance of the programme/project and effectively describe blockers for resolution, through use of standard reporting tools

• Work with the NHP Communications & Engagement Officer to develop an appropriate communications plan for NHP project/programmes to ensure that tailored key messages are communicated effectively to stakeholders as required.

Monitoring and reporting

The post holder will:

• Provide regular reporting to the NHP SRO and governance for a as rewuired

• Closely monitor, track and report in a timely manner the progression of individual projects and associated change initiatives with reference to project plans, objectives, milestones, financials, quality, risks and escalate issues as defined by the programme approach, advising of any deviations from approved plans.

• Hold project leads and team members to account for project delivery

• Update programme records ensuring that key programme documentation is up-to-date throughout the programme and following programme completion lessons learned are appropriately recorded and stored.

• Assist project managers, project leads and individual project teams in developing and updating their project plans and other templates on a regular basis.

• Review individual project progress on a regular basis, employing 'light touch' exception reporting through the preparation of fortnightly project highlight reports, and deploy where necessary project stage reviews depending on project status and delivery against plan.

• Ensure lessons learned from implementing change are captured and disseminated across UHN.

• Advise the NHP SRO on whether the outputs and outcomes of projects will lead to the actual realisation of benefits.

• Ensure that audits and surveys are undertaken as appropriate related to the delivery of the programme to support reporting of impact.

People management

The post holder will:

• Provide project and programme management subject matter expertise, counselling and motivating team members and, including having difficult conversations, and where necessary processes such as grievance and disciplinary matters. Ensure all team members are engaged, informed and mobilised from the commencement of each project and remain so until the project is concluded.

• Role model the UHN Group values and behaviour framework both individually and through the team.

• Ensure that behavioural expectations of team members are established.

• Ensure responsible staff have clarity of role and appropriate training as required.

• Engage in training programmes to support the NHP programme development

• Actively participate in the Northamptonshire system Project and Programme Managers Community of Practice, including sharing expertise and learning through a Lunch and Learn approach with the other members in the network.

It is the post holders responsibility to ensure they have undertaken all mandatory training, in line with Trust policies and procedures.

Person Specification

Qualifications

Essential

• Masters level qualification in general or healthcare management, or relevant equivalent experience.
• Evidence of continuous professional development.

Desirable

• Further specialist training relevant to the role, e.g. project management qualification such as MSP Practitioner

Experience

Essential

• Significant experience in managing efficiency or cost improvement programmes and projects within the NHS or a comparable large organisation, preferably in a service related environment.
• Demonstrable significant experience in providing a PMO support service within the NHS or a comparable large organisation, preferably in a service related environment.
• Demonstrable specialist knowledge and practical application of efficiency programme development and delivery which has resulted in cost savings
• Experience and understanding of a project or programme management methodology including setting project objectives; determining project scope and deliverables; developing a robust project plan; risks and issues management and monitoring and reporting arrangements.
• Understand what comprises a robust, quality cost improvement plan, be able to critically assess a complex plan and communicate constructive feedback.
• Ability to lead and manage project teams and hold to account (for the purposes of project delivery) staff across a number of clinical or corporate departments.
• Experience supporting teams through a process of change, sensitively managing complex issues and managing where performance has not been met, including where that is unwelcome news
• Proven collaborative relationship engagement skills with both internal and external stakeholders at a senior level, including managing relationships and encouraging collaborative working between cross functional teams, and with third parties.
• Experience of analysing areas of highly complex and multifaceted activity in relation to current performance to drive opportunities for future efficiencies.

Skills

Essential

• Demonstrate effective analytical and problem solving skills. Ability to analyse complex facts and situations and develop a range of options, coupled with the ability to respond to sudden unexpected demands.
• Proven ability to support the delivery of a programme of sustainable cost improvements.
• Able to empathise and build rapport with clinicians, front-line staff, managers and others, to influence, motivate and engage them into adopting new ways of working to improve efficiency.
• Strength of character to constructively challenge efficiency scheme leads and executive SROs where areas are not delivering against project plans, key milestones and project deadlines.
• Able to receive, process, summarise, interpret and communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change.
• Must be able to work under pressure; prioritise a number of tasks, taking into account internal and external deadlines, escalating issues in a timely manner
• Effective and adaptable interpersonal and influencing strategies including the ability to persuade others with personal conviction and facts.
• Communicate effectively to a range of groups and individuals in both verbal and written form. Excellent facilitation and presentation skills, with ability to manage varying levels of understanding.
• Accurate and advanced IT/keyboard skills including producing high level reports and presentations, with significant VDU use
• Ability to work across our two Hospital sites: Kettering General Hospital and Northampton General Hospital.

Desirable

• Knowledge and clear understanding of the background to, and aims of current healthcare policy in the NHS, with experience of interpreting and applying national guidance across the local health economy.

Key Competencies / Personal Qualities & Attributes

Essential

• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users.
• Able to withstand frequent demands for support from colleagues who are emotionally impacted by change
• Be proactive, forward thinking and comfortable working on own initiative; Share creative and innovative ways of doing things with colleagues; Understand the impact of own actions on the Group and others in the PMO team.
• Exhibit the necessary level of drive, independence and objectivity required to perform the role effectively; Be open to constructive challenge and look for ways to continually improve own performance, and that of others; Flexible attitude and approach to work.
• Encourage trust through own actions; Professional and positive approach; Enthusiastic self-starter with a positive, committed and determined approach; Be honest in dealings with others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

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