Job summary
Are you looking for a role where you can make a real difference to the lives of children and young people in Birmingham?
We are looking for an experienced Administrator to help support our Mental Health Support Teams. You will have all the skills you would expect from an Administrator but most importantly, you will care about children and young people and want to make a difference.
As an Administrator, you will support the establishment of positive integrated management information and administrative systems across the whole service including how information is recorded, collected, used, stored, and analysed to ensure that services are aligned to best meet local needs.
You will provide professional information, advice, and support to skill mix teams to develop, deliver and maintain effective and standardised information governance systems and excellent customer focused care across the service.
Main duties of the job
Key responsibilities and duties will include:
- Ensuring excellent customer focused care and services to the public
- Support cohesive Information Governance systems
- Assist with the development of administrative standard operating procedures
- Support the integration of Management Information Systems
- Assist in the development of digital services
- Collate information and data for activity and performance reports
- Support with key roles and responsibilities in maintaining health, safety and security
- Taking, producing and distributing minutes of meetings
You will share Compass commitment to safeguarding children, young people and adults,promoting equal opportunities and involving stakeholders in the development of services.
You must be able to travel between the administrative hub and other Compass sites and within the local community. A basic level DBS check is required for this role.
About us
Compass is committed to safeguarding children, young people and vulnerable adults and you should share our commitment. All Compass posts are subject to appropriate level DBS checks.We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, gender reassignment, age or sexual orientation and encourage applications from people who have experiences in life which enrich skills and empathy. This is part of our commitment to equality and developing a truly inclusive and representative workforce. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.
Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment and rehabilitation, early interventions for vulnerable young people, school aged health programmes and associated prevention as well as treatment and health promotion initiatives.
Benefits We offer a range of benefits including:
- 27 days holiday + bank holidays, rising to 32 days over time
- Life assurance at 2 x basic salary
- Competitive contributory pension scheme
- Family-friendly policies
- 24/7 Employee Assistance Programme and OH service
- Enhanced sick pay
- Excellent learning & development opportunities and career progression
- Annual performance / salary review
Closing date: 5th June 2023
Interview date: 14th June 2023
Job description
Job responsibilities
Are you looking for a role where you can make a real difference to the lives of children and young people in Birmingham?
We are looking for an experienced Administrator to help support our Mental Health Support Teams. You will have all the skills you would expect from an Administrator but most importantly, you will care about children and young people and want to make a difference.
As an Administrator, you will support the establishment of positive integrated management information and administrative systems across the whole service including how information is recorded, collected, used, stored, and analysed to ensure that services are aligned to best meet local needs.
You will provide professional information, advice, and support to skill mix teams to develop, deliver and maintain effective and standardised information governance systems and excellent customer focused care across the service.
Person Specification
Qualifications
Essential
- NVQ level 3 Business Administration or equivalent
- Level 2 IT skills i.e. RSA or equivalent experience
Desirable
- English Language & Maths to GCSE A-C level or equivalent.
- Customer care experience/qualification e.g. NVQ Level 3
Experience
Essential
- Working in a busy office and customer service environment
- Working to deadlines and managing multiple projects
- Using a range of management information systems including extracting and collating data
Desirable
- Analysing data and trend analysis
- Using digital technology to deliver services and use of social media
Additional Criteria
Essential
- Able to organise workload and demonstrate time
- management skills
- Work under pressure and able to manage changing
- priorities
- IT skills
- Attention to detail and accuracy
- Ability to show empathy
- Good communication and interpersonal skills
- Able to work as part of a team and willing to help
- and assist
- Able to develop, establish and maintain positive
- relationships with others both internal and external
- Positive attitude; flexible and adaptable; solution focused; and tenacious.
- Be flexible and adaptable to meet business need Has a strong degree of personal integrity
- Able to work all year round and flexibly as part of a team to best meet business need
- The post will be based in a central hub but candidates must be willing to travel from their base as required to community venues and
- Compass sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Compass
Address
Birmingham
Birmingham
B23 6AA