Job summary

We are seeking front door streamers to join our brand new clinically led team of health care professionals to work within the urgent treatment centre at Ipswich Hospital due to open Summer 2024. The service is delivered in a way that allows you to design your own rota, to fit around other commitments and preferences. There will be the possibility for casual work on an ad hoc basis or if you're after something more concrete, the option for contracted shifts on a regular basis. The choice is yours we want to allow our clinicians to build their own schedule!

The purpose built, state-of-the-art urgent treatment centre will allow for Suffolk GP Federation and ESNEFT staff to work collaboratively across fully equipped clinic rooms, allowing a true multi-disciplinary workforce. The UTC will provide the new front door service at Ipswich Hospital, and will allow for the quick assessment and direction of patients to the appropriate care, maximising the ability to stream patients who would otherwise attend the emergency department directly.

Main duties of the job

As part of the ED streaming team, the main purpose of the role is to meet and greet all patients attending the front door of the urgent and emergency care centre (UECC) and ascertain the best place for that patient to receive care.

Main duties and responsibilities:

• To work as part of the streaming team at the UECC department.
• To would work alongside UECC staff, the streaming clinician, and the streaming administrator.
• To meet and greet all patients attending the front door of the UECC department to provide a welcoming front door service alongside the rest of the clinical team.
• To carry out a short assessment on every patient to ascertain the best place for that patient to receive care. This may be in the UECC department, with the streaming clinician, in the minor injury service or may require directing the patient to a community service such as a pharmacy.
• To be responsible for escalating issues such as long waiting times and busy waiting rooms to the appropriate person.
• To participate in various audits carried out on front door activity.
• To join, if desired, regular meetings to discuss the development of the existing service.

We'll work alongside our clinicians to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. Its important to us that you feel safe and supported in the role.

About us

What will we offer you?

• Competitive pay rates - with enhanced payment for overnight shifts.
• Protected time built in to the rota to allow for meaningful learning and regular breaks.
• A place to learn and develop a new culture which embraces new approaches and supports career development.
• A people focused approach from recruitment to audits and shared learning.
• A supportive, safe, and inclusive environment. We embrace differences, recognise clinical autonomy, and have visible leadership.

Youll be fully supported by an administration team, senior management, and our rota team to allow you to focus on delivering high quality patient care.

Whats next?

Interested? Want to know more? Please apply now or for further information, or for an informal chat contact: [email protected] or [email protected] we'd love to hear from you.