Job summary
We are recruiting on behalf of our GP Practices for this position.
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
- Receive, assist, and direct patients in accessing appropriate services or healthcare
professionals in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the
practice, including the provision of front of house reception duties and clerical support
to clinical staff and other members of the practice team.
- Facilitate effective communications between patients, members of the primary health
care team, secondary care, and other associated agencies.
You will be expected to work flexibly at all Sutton PCN sites.
Main duties of the job
- Opening/locking up procedures and maintaining security in accordance with practice
protocols
- Processing personal and telephone requests of appointments, visits, and telephone
consultations, and ensuring callers are directed to the appropriate healthcare
professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking message and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording
information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members
and associated health and social care agencies and providers
- Reading and responding to emails both internal and NHS.net mail
- Processing internal practice notes on the clinical systems
- Clearing and re-stocking of consulting rooms as required.
- Dealing with clinical waste
- Acting as a chaperone for clinicians if appropriately trained (training is provided)
- Booking of patient transport in line with practice protocols
- Registering patients with the practice in line with practice protocols
- Provision of refreshments for staff and visitors as required, emptying and loading the
dishwasher and keeping the kitchen area tidy.
About us
Sutton
Primary Care Networks CIC is the collaborative vehicle for the four Sutton PCNs
and the former Sutton GP Federation working together as a single entity. We are
a Community Interest Company that aims to reinvest surpluses back into general
practice and primary care for the benefit of our practices and the people who
form the communities we serve.
Sutton
has four PCNs whose boundaries are based on historical relationships and
groupings of organisations. There are some similarities of residents health
and care needs unique to a particular PCN, and many more needs that are shared
across all four PCNs.
Our
four PCNs represent all 22 GP surgeries around Sutton. Their collective
footprints covers all the London Borough of Sutton and its residents who are
able to access and benefit from the services and improvements offered by
Primary Care Networks.
Job description
Job responsibilities
Job Overview
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
- Receive, assist, and direct patients in accessing appropriate services or healthcare
professionals in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the
practice, including the provision of front of house reception duties and clerical support
to clinical staff and other members of the practice team.
- Facilitate effective communications between patients, members of the primary health
care team, secondary care, and other associated agencies.
Key ResponsibilitiesThe duties and responsibilities to be undertaken by members of the reception team may include
any or all the items in the following list. Duties may be varied from time to time under the
direction of the senior receptionist/management team, dependent on the current and evolving
practice workload and staffing levels:
- Opening/locking up procedures and maintaining security in accordance with practice
protocols
- Processing personal and telephone requests of appointments, visits, and telephone
consultations, and ensuring callers are directed to the appropriate healthcare
professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking message and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording
information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members
and associated health and social care agencies and providers
- Reading and responding to emails both internal and NHS.net mail
- Processing internal practice notes on the clinical systems
- Clearing and re-stocking of consulting rooms as required.
- Dealing with clinical waste
- Acting as a chaperone for clinicians if appropriately trained (training is provided)
- Booking of patient transport in line with practice protocols
- Registering patients with the practice in line with practice protocols
- Provision of refreshments for staff and visitors as required, emptying and loading the
dishwasher and keeping the kitchen area tidy.
Confidentiality- In the course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy and act
appropriately.
- In the performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their carers, practice
staff and other healthcare workers. They may also have access to information relating
to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Person Specification
Qualifications
Essential
- - Good standard of general education
Desirable
- - GCSE English and Mathematics
- - Professional qualification e.g., AMSPAR Receptionist cert. or NVQII in Customer Care
Knowledge
Essential
- A knowledge and understanding of primary care.
Experience
Essential
- - Experience of working with general public
- - Experience of dealing with stressful and demanding situations
Desirable
- - Experience of reception work
- - Experience of working within general practice or a medical environment
Skills
Essential
- - Good basic computer skills
- - Excellent customer service skills both verbally and in writing
- - Good telephone manner
- - Ability to use own initiative
Desirable
- Knowledge of EMIS Web clinical system
Personal Attributes
Essential
- - Good team working skills.
- - Enthusiastic, discreet, conscientious, positive, committed, and reliable
- - Ability to work under and deal with pressure.
- - Ability to grasp new concepts and work on a self-directed basis.
- - Ability to prioritise workload.
- - Ability to communicate positively with patients and all members of the practice and wider NHS team.
- - Flexible and adaptable particularly to cover shifts and on occasion the ability to work extra hours at short notice.
- - A demonstrable commitment to professional development.
- - Training and development
- - Adhering to PCN Core values
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sutton Primary Care Networks
Address
Sutton Primary Care Networks
Railway Approach
Wallington
Surrey
SM6 0DZ