Job description

Job responsibilities

• Process practice correspondence (paper, electronic and email) attaching it to the patient record, read coding accurately diagnosis, procedures, and investigations, identifying and carrying out actions, using the most current protocols and processes available
• Identify the complex or higher risk areas that require input or knowledge from the clinical team, including safeguarding issues and working to the agreed practice protocols.
• Processing Lab results within EMIS, following agreed protocols and standard operating procedures, ensuring safe and effective practice. Working closely with clinical leads if and when required to provide a safe and high-quality service to the practice
• Partake in training sessions for, and be competent in the summarising of patients Lloyd George medical records and supporting registration processes, following agreed protocols and standard operating procedures
• Partake in training sessions for, and be competent in in the completion of correspondence relating to non-NHS private work, following agreed protocols and standard operating procedures
• Receive feedback positively on your own performance and the teams performance.
• Both through the GP Lead(s) and directly, work closely with practice administrators and clinical teams to ensure that a safe and high-quality service for the practice is provided
• Work to an agreed workplan for the assigned tasks, following the agreed timeframes. Ensure that any shortfalls in capacity or increases in demand are escalated so that any administrative tasks are processed within the agreed timescales.
• Be part of undertaking new trials to test ideas for improvement and development within your role and team
• Be flexible in approach to work and demonstrate a willingness to support other areas of the business administratively as directed.

Person Specification

Experience

Essential

• You will have experience in an administrative role in general practice or in a healthcare environment.
• You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
• Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
• Ability to adapt to use different software systems for varying administrative tasks and/or have the capacity to be trained
• Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas

Knowledge and Skills

Essential

• Good knowledge of Information Governance and Data Protection
• Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
• Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
• Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
• Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
• Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
• Curiosity to identify potential improvements and an ability to support with trials
• Attention to detail in the reading of correspondence of all types and data entry.

Desirable

• Knowledge and previous use of EMIS.
• Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
• Knowledge of summarising and registration processes and/or the capacity to be trained
• Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

• English and Maths GCSE or equivalent (Grade A* to C)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Barrington House

Watercombe Park

Yeovil

Somerset

BA20 2HL