Job summary
An exciting opportunity has arisen for an enthusiastic, flexible and motivated person to join Hub 3 within the Appointments & Referrals Centre as a Senior Administrator.
The successful applicant will work within the Appointments & Referrals Centre, overseeing a large team of staff and a busy Call Centre environment.
This role will entail overseeing the day to day running of a busy call centre, supervising a large team of staff within the office and those home working ensuring patients are moved along their pathway in a smooth and efficient manner. The role also includes managing staff ensuring all 1-2-1's, appraisals, sickness reviews e don in a timely manager.
Booking of clinics and appointments, providing a professional service to patients over the telephone, liaise with GP's and other external clinical colleagues and other administrative roles as required, inputting information onto databases and handling patient records.
Attention to detail is vital and the ability to follow strict information governance procedures.
Main duties of the job
The successful applicant needs be able to confidently and competently work under pressure, be able to work flexibly and prioritise their workload to meet demands and deadlines across two specialties
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- oGood standard of general education to GCSE level or equivalent, including Maths and English Language.
- oExcellent keyboard skills
Desirable
- oNVQ Level 3 in Administration of equivalent
Experience
Essential
- oExperience of providing a service to patients or customers
- oExperience of using electronic systems
- oExperience of Microsoft Office products
- oWorking knowledge within the General Data Protection Regulations 2018
- oTeam Working
Desirable
- oPrevious NHS administration experience
- oExperience of conflict resolution
Skills, Knowledge and Ability
Essential
- oGood Organisational skills
- oAbility to prioritise own workload
- oTeam working
- oKnowledge of, and adherence to, General Data Protection Regulations 2018
- oExcellent keyboard skills
- oKnowledge of clinical pathways
- oAbility to communicate effectively using a variety of media
- oProven experience of working to deadlines
- oProblem solving abilities and use of own initiative.
- oProactive and able to work on own initiative
Desirable
- oKnowledge of Lorenzo
- oAbility to prioritise and allocate the team workload.
- oKnowledge of Medical Terminology
- oGood understanding of the NHS Agenda
Personal Attributes
Essential
- oProfessional
- oCaring
- oHonest
- oAccountable
- oResponsible attitude
Other Requirements
Essential
- oInterested in personal development.
- oFlexible approach to hours and conditions
Desirable
- oWillingness to travel to other sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hull University Teaching Hospitals NHS Trust
Address
Castle Hill Hospital
Castle Road
Cottingham
HU16 5JQ