Job summary
We are looking for a highly motivated, strategically minded, experienced Dispensary Manager to join our team at Upper Eden Medical Practice and lead our Dispensers.Participating in the daily tasks of dispensing in addition to managing, leading, and encouraging the team's ongoing growth.
32 hours per week
CLOSING DATE: 06 MAY 2024
Main duties of the job
To be responsible for ensuring the dispensary is well led and be responsible for the safe, accurate and efficient dispensing of medication to the entitled patient population, providing advice and support for both patients and colleagues at Upper Eden Medical Practice.
In addition, the post holder will be required to manage the dispensary staff and support the multi-disciplinary team in line with the strategic objectives of the practice.
All staff are expected to work to Cumbria Healths Values:
Clinically focused - Everything every one of us does is for the patient
Responsive - We listen and we respond quickly in a patient focussed way
One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards - We provide skilled professionals working to the
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows,
represents the broad range of tasks which may be required to be undertaken
either routinely or periodically. This
list is not exhaustive, and the role may include additional duties which are
not listed here.
Staff Management
Provide
mentorship and guidance for trainee dispensary staff, apprentices and students.
Overseeing
the Dispensary teams annual leave, liaising with the Practice Manager where
appropriate.
Line
manages the dispensary staff in accordance with current practice policy.
Ensure
team members complete significant event forms correctly and in a timely manner.
Being an
expert in all aspects of the clinical system and be able to train other team
members, in the best use of the system.
To be
responsible for the effective line management, appraisal, and development of
dispensary staff
Carry
out appraisals and identify training needs based on competencies required for
the DSQS.
To
oversee training of new Dispensers.
To lead
the team of Dispensers and organise a weekly rota or deputise the latter as
required.
To take
responsibility for developing their own clinical competence, leadership, and
reflective practice skills within the workplace
Arrange
staff meetings and / or training, as required.
Purchasing and Stock Control
Ensuring
that all returned controlled drugs are disposed of and recorded correctly.
Responsible
for maintaining efficient, cost-effective stock control, minimising wastage
through out-of-date stock.
In
conjunction with the Medicines Manager ensure controlled drugs are dispensed
with in accordance with practice policy.
To be
responsible for the commercial buying of drugs and Surgery sundries for the
Practice.
To
maintain cost effective supplies of those drugs that are purchased centrally on
behalf of the Practice.
To
devise and explain to each Dispenser the mechanisms for ordering from the
central supplies.
To
complete the annual DSQS as required with the Medicines Manager.
Reconcile
invoices.
Ensure
prescriptions are collated, endorsed, and submitted to NHSBA each month and
associated analysis.
Dispensary Management
With the
Medicines Manager review the latest guidance, ensuring the dispensary conforms
to NICE, CQC, etc. guidance.
To
liaise with the Lead GP and Medicines Manager for Dispensing over formularies.
Ensure
SOPs are in place and reviewed on at least an annual basis.
To act
as Health & Safety Committee Representative for the Dispensary.
Partake
in audits as directed by the audit lead.
To
ensure and maintain effective distribution of dispensing supplies to the
Surgery.
To focus
efforts to the maximum benefit of the Practice with respect to the policy
decisions made from time to time by the Practice.
Person Specification
Experience
Essential
- Experience of working in a dispensary
- Experience of managing dispensary services in primary care
- Experience of managing a team
- Good clinical system IT knowledge of EMIS
Desirable
- Broad knowledge of General Practice
Qualifications
Essential
- Qualified Dispenser (NVQ Level 2)
- GCSE (or equivalent) English & Maths at Grade C (or equivalent) or above
Desirable
- Managerial qualification to diploma level, or equivalent experience
- NVQ Level 3 in Pharmacy Services or equivalent
Personal Circumstances
Essential
- Be flexible to the needs of the dispensary and practice.
Skills and Aptitudes
Essential
- Excellent communication skills (written and oral)
- Strong IT skills competent in the use of Office and Outlook
- Clear, polite telephone manner
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (Planning & Organising)
- Capable of managing payments (invoices, cash etc)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to lead a team and demonstrate leadership qualities
- Ability to manage and develop staff (rotas, appraisals, etc.)
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria Health
Address
Upper Eden Medical Practice
Silver Street
Kirkby Stephen
Cumbria
CA17 4RB