Job summary
We are looking to add a new care coordinator to our existing friendly, hardworking team. This is a non clinical role.
x1 vacancies for 22 hours per week
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating fromtwo sites (The Chislehurst Medical Practice & The Woodlands Practice)there are 9 partners, with 6 salaried doctors and full complement of nurses including ANP and HCA.
The successful candidates will be expected to work across the two sites. Days and hours to be discussed during interview.
Main duties of the job
Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the practice team to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.
About us
Chislehurst Medical
Practice is part of the newly formed Chislehurst Partnership created in July
2022 with the merger of The Woodlands Practice and Chislehurst Medical
Practice. Both are high performing, well established GP practices in
Chislehurst who are passionate about providing a friendly, supportive and
caring medical service to our population. The Practices are working towards
moving into a purpose-built medical centre in the future but for the time being
are operating from two premises. We have a combined patient list size of circa
25,000. Our team are friendly and hard-working and together we provide a high
level of care to the local community. We are a well organised, progressive,
forward-thinking Partnership. We are part of the Mottingham, Downham &
Chislehurst (MDC) Primary Care Network and share across our practices a wide
range of additional roles including, Clinical pharmacists, Physicians
Associates, Pharmacy Technician, Physiotherapist, Social Prescribers, Mental
Health Practitioner and Paramedic.
Job description
Job responsibilities
Duties of the role (not an exhaustive list) :
Carry out administrative work to support patient clinics such as vaccination clinics, and nurse clinics including setting up clinics, arranging appointments, liaising with other staff and patients when necessary;
Liaise with administration team with regards to practice indicators and targets;
Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to the Contracts Manager;
Carry out administrative work for meetings
Carry out searches on the clinical computer system and analyse data, following practice procedures ensuring patients are encouraged to attend for clinical reviews
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care;
Provide co-ordination and navigation for patients and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals;
Work with patients, their families and carers, to improve their understanding of their condition.
Support patients to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
Help patients to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
Assist patients to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
Provide co-ordination and navigation for patients and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
Proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals.
Support other members of the administration team
Maintain good communication with all members of the practice
Participate in training, as appropriate;
Work within organisation policies, procedures and guidelines.
- Provide holiday/sickness cover for your colleagues as agreed
- Any other duties reasonable to your position
General
The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.
Person Specification
Quality, Attributes and Other
Essential
- Ability to work without direct supervision and determine own workload priorities
- Adherence to the need for strict confidentiality
- Able to use own judgement/resourcefulness
- Ability to work in isolation as well as being part of a team
- Ability to work under pressure
- Ability to work in a changing environment
- Clear communication
Desirable
- Computing skills and familiarity with medical computer systems, Word, Excel, and internet browsing
- Medical terminology
Experience
Essential
- Experience of dealing with the public/patients
- Experience of Primary Care/GP Practice
Desirable
- Experience of working in a multidisciplinary team.
- Knowledge/familiarity with medical terminology
- Awareness of clinical systems such as EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chislehurst Medical Practice
Address
42 High street
chislehurst
kent
Br7 5aq