Job summary
Specimen Reception - Band 6 Pathology Service Delivery Manager
An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. Set up as an arms-length organisation, hosted by Barts Health NHS Trust, we have our own board and governance framework, with each of the three trusts having an equal voice and vote in the running of the Pathology Partnership. One of the largest pathology providers in the NHS, the Pathology Partnership brings together the strengths of teams from each of the three trusts into a single organisation, dedicated to the provision of high quality and cost-effective pathology services.
A complex transformation programme is concluding to establish a single, integrated pathology network between 7 hospital laboratories. The aspired 'hub and spoke' operating model is centred at The Royal London Hospital (RLH); a busy major trauma centre which hosts the London Air Ambulance, and connects to essential service laboratories supporting various clinical specialities at our partnered hospital sites.
Main duties of the job
We are looking for a Service Delivery Manager to join our team at Royal London Hospital to support the provision of our Pathology services on the site.
The post holder will be responsible for supporting the Departmental Lead, Service Manager and Divisional Manager to deliver effective Central Reception Services across all sites in the Pathology Partnership. The Service Delivery Manager will have site(s) based responsibility for managing reception services to agreed KPI's and will work with the Departmental Lead, Service Manager and Divisional Manager to ensure there are effective systems in place for the management of all reception staff. The post holder will be expected to ensure individual requirements are met and that everyone is treated with courtesy and respect. Applicants must have a strong team ethos, with a positive attitude to working in a flexible manner, committed to supporting the clinical services of the Trust and meeting the needs of our patients.
About us
The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.
The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.
Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.
The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The post holder will integrate with the technical & scientific laboratory team and will take direction from the Departmental Lead and/or CSR and Logistics Manager in supporting operational processes for ESEL sites. The successful candidate will be based at Royal London Hospital but as service demand dictates work at broader ESEL Pathology Partnership locations may be required.
This is an exciting opportunity to join a forward thinking and innovative organisation to deliver a high quality service for one of the largest networked laboratories within the NHS.
If you require further information or would like to arrange an informal visit please contact
Stephanie Ogwuru via email [email protected]
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below
Please note: - All staff identified as AT-RISK who meet the requirements of the post will be prioritised accordingly. Priority will initially be given to Barts Health employees. This does not apply to Comprehensive Local Research Network (CLRN) roles.As an Equal Opportunities Employer we actively support applications from individuals who apply under the Guaranteed Interview Scheme and will process your application as
appropriate. To demonstrate our commitment we use the disability symbols on NHS Jobs.We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful. All new appointments (excluding all Medical & Dental doctors) are subject to 6 months probation period.In submitting an application form, you authorise Barts Health to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.All vacancies followed by INTERNAL ONLY, have been classified as an internal role and only internal candidates will be considered. If you are successful at the shortlisting stage we will contact you via NHS Jobs e-Mail and text message with details of your interview. Please continue to check your e-Mails and also your NHS Jobs account for correspondence.Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- Batchelors Degree
- Relevant professional qualification and management experience gained within the field or equivalent On going evidence of CPD
Experience
Essential
- Experience of working within a scientific environment
- Previous managerial experience in a large and complex scientific environment
- A proven track record of managing change while also developing and maintaining high standard of quality
- Proven experience in effective leadership of staff
- Experience of managing staff HR issues
- Proven experience of using a quality management system
Desirable
- Proven experience in service improvement and development
- Demonstrate a knowledge and understanding of current issues and practices within Pathology
- Proven experience of use of a roster management system
- Proven experience of use of LIMS
Knowledge
Essential
- H&S legislation and procedure
- Intermediate knowledge and use of Word, Excel and database
Other Requirements
Essential
- A facilitative and inclusive approach to management
- Understanding and commitment to promoting equality and diversity
- Flexibility to work across Barts Health sites, potentially with little notice
Skills
Essential
- Excellent written and verbal communication skills
- Proven track record of working under pressure and to strict deadlines.
- Ability to prioritise effectively
- An understanding and experience of staff and organisational development.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality Focussed with an innovative approach and the ability to resolve complex problems.
- A strong understanding of multi-disciplinary working and a commitment to multidisciplinary working.
- Ability to work autonomously and make sound decisions
Desirable
- The ability to work both co-operatively with clinical and non-clinical staff including other management teams within Pathology and the Trusts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Barts Health NHS Trust
Address
Royal London Hospital
London
E1 1FR