Job summary
Provides Systems team are looking for two Technology Support Analysts to join on a fixed term basis.
The Technology Support Analyst will provide a single point of contact for all stakeholders in relation to the Access system and to support the rollout of all modules to required group companies.
Main duties of the job
Key requirements:
- Expert knowledge of Access Group Social Care or Healthcare systems or similar social care EPR
- Demonstrable experience in development of reports and data extraction
- Working knowledge of Data Protection Principles and Duty of Confidence
- Good working knowledge of modern information technology, including; desktop operating systems, software packages, laptops, tablets and smartphones
- Experience of working on an IT service Desk or similar role
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
Core Requirements
- Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice
- Logging problems with national and local helpdesks and managing to satisfactory conclusion.
- Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team.
- Creating training and information materials
- Participating in Change Advisory Boards, making suggestions on improved ways of working.
- Organising, booking and advertising Training Sessions.
- Assisting in audits.
- Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages.
- Production of articles for inclusion in weekly and monthly communications to staff.
- Organise meetings on behalf of others
- Keep up to date with national guidance and Provide policies, highlighting any required changes to the departments manager.
- Maintaining user system accounts and permissions
- Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes.
- Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified.
Systems Speciality
- Creating and assisting stakeholders with system process creation.
- Making agreed updates to system configuration under the guidance of a senior member of the team.
- Delivering training to end users.
- Expert knowledge of Access Group Systems or other Health or Social Care systems.
Person Specification
evidence experience
Essential
- Proven and demonstrated technical expertise
Desirable
evidance experince
Essential
- Demonstrated delivery of excellent customer experience
Desirable
- Working within an IT Support Team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Provide CIC
Address
Provide HQ
900 The Crescent
Colchester
CO4 9YQ