Job summary
At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas.
With digital becoming a critical dependency in healthcare, availability of our services is essential.The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers and specialist application support.
Main duties of the job
We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust.
You will be responsible for the logging of ICT support calls in a timely and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers.
Good customer service skills are essential. All training will be provided.
This post is a 12 month fixed term contract.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
TRAINING AND QUALIFICATIONS
Essential
- English Language GCSE Grade C or equivalent
- Maths GCSE Grade C or equivalent
Desirable
Skills
Essential
- Good understanding and experience of using Microsoft Office applications
- Excellent customers service
Desirable
- Good understanding and experience of using asset management or other ICT database systems - Service Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Athena House
71 Fentham Road, Erdingdon
Birmingham
B23 6AL