Job summary

We are looking for a driven, enthusiastic, highly motivated and proactive candidate to join the Temporary Staffing team.

You will be working with the Temporary Staffing & Rostering team, which is varied and requires excellent communication skills and the ability to multitask. An excellent telephone manner is essential in dealing with all service users, which will include healthcare professionals and potential candidates to join our Trust Bank and a working knowledge of Microsoft Office applications such as Word and Excel is also essential.

The Temporary Staffing Administrator plays a vital part in booking agency and bank workers in the hospital to ensure that our departments have adequate cover, and that the staff working have all the clearances and training needed to work safely.

Working as part of team, your role will involve supporting the recruitment of bank staff, checking compliance documents, answering customer queries and pay queries, and processing temporary worker payments in line with our deadlines.

Working in a busy & challenging environment, ability to work under pressure whilst remaining professional, demonstrate sensitivity and confidentiality. A background in temporary staffing or a similar setting, with basic understanding of hospital staff groups, including medical staffing and recruitment solutions, such as ESR & TRAC and Heathroster would be an advantage.

Main duties of the job

• To fill temporary staffing requests with suitably qualified staff in line with departmental processes, reporting any shortfalls to the Temporary Staffing Team Leaders.
• Utilise electronic roster and temporary staffing systems to advertise and record temporary staffing requests and usage.
• Carry out required NHS employment checks and mandatory or role specific training checks to ensure all temporary staff have the required clearances to undertake work at the Trust in line with departmental processes and national guidance.
• Process and verify pre-signed electronic timesheets on a weekly basis for the payment of temporary staff, producing electronic invoices for relevant agencies.
• Assist in resolving temporary staff pay queries, communicating with Payroll, the Erostering , and external agencies where required.
• Provide first-line support for matters relating to temporary staffing cover through maintaining the team's shared inbox, answering phone calls, and attending to inperson queries.
• Promptly respond to and action customer queries. This may require giving feedback on staffing vacancies or undertaking difficult conversations that will involve tact and sensitivity, and referring any complex or difficult issues to the Temporary Staffing Team Leaders.
• Maintain the electronic roster and staffing systems to ensure temporary staffing data is recorded correctly.

About us

• Specialist Hospital: The Royal National Orthopaedic Hospital (RNOH) is not just any hospital; it's the largest specialist orthopaedic hospital in the UK and a globally recognized leader in orthopaedics and neuro-musculoskeletal medicine.
• Exiting place to work: We serve over 150,000 patients annually, offering care for a wide range of conditions, from acute spinal injuries to chronic pain and sarcoma.
• Excellent Place to work:Excellent NHS staff survey result. Above the national average for all themes. Best score amongst acute specialist trusts for flexible working
• Innovation and continuous improvement: At RNOH, we're not just a hospital; we're a hub of innovation, renowned for our ground-breaking research.