Job summary
A new exciting opportunity has arisen to join the Chelsea and Westminster NHS Foundation Trust Healthroster team. The role will provide effective and efficient support and expertise to the Trust and service users in all aspects of using the system.
The post holder will be responsible for maintaining employee data within the HealthRoster system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details and much more.
You will be required to provide guidance to managers who build rosters and manage their workforce using the rostering system. The post holder will also support all employees within the Trust who use the system to view their shifts and request annual leave through Employee Online and Loop.
Main duties of the job
- To provide professional and efficient system support to all users.
- To provide support for help desk calls and emails. These support queries will range widely from technical queries to access issues.
- To be aware of NHS Agenda for Change and Medical & Dental terms and conditions of employment and to ensure that conditions are met through scheduled activity and reporting.
- To carry out timely and accurate information analysis and reporting.
- Deliver effective training to all users of the system so that they can create, approve, update and finalise rosters. This also includes the creation of templates and patterns as required.
- To manage and maintain user access to the E-Rostering system.
- To manage and update employee records, personal information and assignment details in the E-Rostering system as driven by the Electronic Staff Record (ESR).
- Assist with the monthly submission of the time & attendance and absence information which is submitted electronically to ESR. This includes supporting the ERostering Specialists in submitting electronic timesheet data as required and with reminder notifications and phone calls.
- To address queries from staff where there may be issues surrounding non-payment, incorrect or late payments resulting from the receipt of incorrect information and agree and execute a satisfactory outcome.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Job description
Job responsibilities
- Responsible for ensuring that all new starters/leavers/changes are processed on the system in a timely manner.
- Monitor roster KPIs and escalate issues to the Rostering Manager where management behaviours have not changed, or increased compliance has not been achieved.
- To be aware of any potential changes to Trust processes and workflow and the impact that may have on the system.
- To liaise with other team members to ensure that a consistent service approach is maintained.
- Always maintain confidentially.
- Take part in meetings and take minutes and actions.
- Create local training material for the staff members and user guide using Microsoft word.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level or equivalent experience
Skills and knowledge
Essential
- Excellent customer service, communication and interpersonal skills
- Ability to provide system training to others
- Ability to work as part of a team in a demanding environment
Experience
Essential
- Experience of using the HealthRoster system
- Experience of working in a customer service/helpdesk environment
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Harbour Yard
London
SW100XD