Job summary
Do enjoy a challenge, do you want to join a practice who recognises
that General Practice needs to modernise, if so, this role is for you.
Long Lane Medical Centre is embarking
on a journey of significant change, and we are looking for an Operational
Manager (OM) to support this journey. The Operational Manager will be responsible
for the day to day running of the practice and will support the Partners and Practice
Business Manager in the strategic planning of the practice.
The role is part of the new
management structure and is key to the modernisation of the practice.
We acknowledge our practice is
in need of modernisation, so we are looking for someone who has vision, tenacity
and focus.
If the above sounds like something
you want to be part and you have the necessary experience and drive, come and join us on this exciting journey.
We are a friendly team with
over 3 decades of staff retention. We can offer compressed hours, continuous service
for holidays (if you have worked in the NHS) and a good level of sickness benefits.
Main duties of the job
Responsible for the day-to-day running over the practice,
motivating and managing staff, optimising efficiency and overall performance,
ensuring the practice achieves its long-term strategic objectives in a safe and
effective working environment.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management
Through innovative ways of working, support the
practice business manager leading the team in promoting ED&I, SHEF, quality
& continuous improvement, confidentiality, collaborative working, service
delivery, learning and development and ensuring the practice complies with CQC
regulations.
About us
Long Lane Medical Centre has a population of 8050 and is in
one of the highest deprivation areas in Liverpool. We feel this makes our roles
even more important as we want to ensure we deliver an excellent standard of healthcare
to all our patients.
We have multi-disciplinary team which includes:-
- 4 partners (3 GPs & Nurse Clinician)
- 1 salaried GP & a vacancy for a 2nd Salaried
GP
- 1 ANP
- Pharmacy Team
- 2 Practice Nurses
- 1 Assistant Practitioner
- Business Practice Manager
- 2 Office Managers
- Reception & Admin Staff
- PCN ARRS Roles (Health Wellbeing Coach, Care-Coordinator,
First Contact Physio)
The practice is looking to upskill some of the team as this
is needed to build resilience within roles.
We offer a wealth of wealth of services above the GMS contract requirements
which in turn offers our patients additional care and support.
Job description
Job responsibilities
The following are the core responsibilities of
the Operations Manager. There may be, on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels.
- Managing
the day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
- Providing
leadership and guidance to all staff ensuring that they adhere to policy and
procedure at all times
- Overseeing
HR with the practice, sickness, holidays
- Overseeing
the administrative elements of QOF, liaising with GPs, nursing staff and
administrators
- Implementing
systems to ensure compliance with CQC regulations and standards
- Evaluating,
organising and overseeing the staff induction programme
- Implementing
and embedding an effective staff appraisal process
- Implementing
and embedding an effective practice and staff development plan for all staff
(clinical and administrative) whilst maintaining a robust training record
- Implementing
effective systems for the resolution of disciplinary and grievance issues,
maintaining an overview of staff welfare
- Leading
the management of the clinical system, ensuring IT security and IG compliance
at all times and responding to and resolving all local IT issues
- Actively
encouraging and promoting the use of patient online services
- Updating
and acting as the focal point for the practice website and social media sites
- Guiding
staff and developing searches and audits on the clinical system
- Reviewing
and updating clinical templates ensuring they relate to current practice
- Marketing
the practice appropriately to ensure patient population is stable or increasing
- Managing
contracts for and highlighting issues with services i.e., cleaning, gardening,
window cleaning etc.
- Guiding
the team to reach QOF targets (supported by the nursing and administrative
leads)
- Ensuring
the staff implement the practice wide approach to the management of all patient
services matters
- Managing
DNAs, providing data and planning tools coupled with liaison with referred
repeat offenders
- Implement
the complaints process, ensuring complaints are dealt with in a timely manner
and, where necessary, escalated to the next level
- Ensure
all staff are aware of the management of the premises, including health and
safety aspects and undertake risk assessments and mandatory training as
required
- Monitor
and disseminate information on safety alerts and other pertinent information
- Maintain
the significant event database, providing advice to staff and briefing the team
at meetings as required
- Review
and update practice policies and procedures
- Undertake
claim process for LES/ES inclusive
- Practice
lead for CQRS
In addition to the primary responsibilities,
the Operations Manager may be requested to:
- Support
the management of the Patient Participation Group
- Support
the overall practice clinical governance framework, submitting reports for OQF,
enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
- Brief
clinicians on performance levels, advising actions to ensure high achievement
across all QOF areas
- Identify
trends and devise solutions to reduce risk and repeated occurrences of
significant events
- Develop,
implement and embed the practice audit programme (in conjunction with the lead
nurse)
- Support
the practice and management team with continuous improvement and change
initiatives
- Acting
as the lead for recruitment including pre-employment checks and DBS
- Reviewing
and regularly updating job descriptions and person specifications ensuring all
staff are legally and gainfully employed
Person Specification
Qualifications
Essential
- 1. Good standard of education with excellent literacy and numeracy skills (GCSE English/Maths C or above)
- 2. Leadership and/or management qualification
Desirable
- 1. Educated to A-level/equivalent or higher with relevant experience
- 2. AMSPAR qualification
Experience
Essential
- 1. NHS/ Primary Care general practice experience
- 2. Experience of working with the general public
- 3. Experience of working in a healthcare setting
- 4. Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Desirable
- 1. Experience of managing multidisciplinary teams
- 2. Experience of successfully developing and implementing projects
- 3. Relevant health and safety experience
Skills
Essential
- 1. Excellent communication skills (written, oral and presenting)
- 2. Strong IT skills (generic)
- 3. Excellent leadership skills
- 4. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- 5. EMIS/SystmOne/Vision user skills
- 6. Effective time management (planning and organising)7.
- 7. Ability to network and build relationships
- 8. Ability to implement and embed policy and procedure
- 9. Ability to motivate and train staff
Desirable
- 1. Ability to recognise opportunities to enhance service delivery
- 2. Strategic thinker and negotiator
- 3. Proven problem solving and analytical skills
Personal Qualities
Essential
- 1. Polite and confident
- 2. Flexible and cooperative
- 3. Excellent interpersonal skills
- 4. Motivated and proactive
- 5. Ability to use initiative and judgement
- 6. Forward thinker with a solution focused approach
- 7. High levels of integrity and loyalty
- 8. Sensitive and empathetic in distressing situations
- 9. Ability to work under pressure
- 10. Confident, assertive and resilient
- 11. Ability to drive and deliver change effectively
- 12.Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Other requirements
- 1. Flexibility to work outside core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Long Lane Medical Centre
Address
Long Lane
Aintree
Liverpool
L9 6DQ