Job summary
We are looking for an organised Clinical Admissions/Discharge Administrator with a passion for making a difference to others.
Youll be working 40 hours per week helping ensure the safe and smooth running of services for the people in our care.
You will be working at Cygnet Heathers, a 20 bed service providing neuropsychiatric and neurodegenerative rehabilitation for men with mental health difficulties and acquired brain injury.
Main duties of the job
At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
About us
We are looking for a confident (Insert job title) with a passion for delivering outstanding care.
Youll be working [xx] hours a week, making a positive difference to the lives of the people in our care at [name of service].
At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.
Job description
Job responsibilities
We are looking for an organisedClinical Admissions/Discharge Administratorwith a passion for making a difference to others.
Youll be working 40 hours per week helping ensure the safe and smooth running of services for the people in our care.
You will be working atCygnet Heathers,a 20 bed service providing neuropsychiatric and neurodegenerative rehabilitation for men with mental health difficulties and acquired brain injury.
You will responsible for the co-ordination of admissions and discharges with the support for the wider Cygnet Heathers team. Also for providing adminstrative support to the Hospital, including being responsible for Health Records and Requests for Access.
At Cygnet, our perks go way beyond pension schemes and excellent professional development.
Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.
Your day-to-day...
- Provide a high standard of organisational & administrative support
- Promote and ensure the good reputation of the Hospital. To act as a positive role model, maintaining and demonstrating a positive attitude towards Clients, their families, visitors and other staff
- Coordination of all telephone enquiries within the Hospital (including maintaining the database of enquiries). To follow up all enquiries once information has been sent
- Responsible for administration aspects of admitting and discharging patients, following the correct admission procedure, and ensuring that all necessary documentation is completed
- To be responsible for sending out Confidential In-Patient Satisfaction Surveys and producing audit reports from returned questionnaires
- To participate in providing mandatory telephone enquiry training for new staff and refresher for existing staff
- Ensure that effective communication and working relationship is maintained both within the hospital and between Funders and Commissioners, patients and relatives regarding admissions, meetings and any other queries.
- Arrange meetings relating to funding agreements and move on plans
- Attend Patient review meetings and document minutes, where required
- Ensure all medical records are maintained, stored and archived to a high standard
- Ensure close working relationships are maintained with clinical commissioning groups
- Responsible for entering data on e-prime, utilizing the system for running service user and CPA reports as required
- Take minutes of the meetings if requiredCompletion of non-clinical audits for Quality improvements
- To complete administration tasks for the Responsible clinician
- Management of patients finances within the hospital with the support of Head of Care
Why Cygnet? Well offer you
- Strong career progression opportunities
- Expert supervision & support
- Employee referral scheme
- Pension scheme
- Cycle to work scheme & employee discount saving
You are...
- An administrator with experience in health care & knowledge of mental health
- Flexible, organised, able to prioritise workloads, solve problems & make decisions
- Calm under pressure & can work under your own initiative
- A strong written & verbal communicator with an eye for detail & excellent interpersonal skills
- Highly proficient in the use of Excel, Word, Outlook, PowerPoint, Access, Windows & the internet
Successful candidates will be required to undergo an enhanced DBS check.
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cygnet Health Care
Address
Birmingham
B70 0HD