Job description

Job responsibilities

Duties and responsibilities:

Project Management

• Leading and planning the implementation of new projects and business opportunities
• Meeting with staff and volunteers to clarify requirements and expectations.
• Developing detailed projects plans. Budget and timelines
• Ensuring resource availability and allocation meet Carers in Bedfordshires strategic aims and goals.
• Leading the delivery of key projects through the day-to day operational project management to time and budget
• Support the development of Carers in Bedfordshire through capacity building, quality assurance, good governance, sound financial management, business planning etc.
• Prepare quarterly reports for each contract and other funders as required with assistance from the Operations Manage
• Ensure all services are delivered within budgetary constraints working with Finance colleagues, Operations Manager and the CEO
• Where there is underspend or overspend to effectively project manage in appropriate timescales
• Contribute to service and organisational development, problem solve and overcome barriers to contracts, manage conflicting demands.
• Assist Carers in Bedfordshire to develop links with relevant strategic networks locally and regionally

Current Project Delivery Requirements

• Ensure current service provision delivers on contractual and funding commitments while delivering an effective service to carers that delivers outcomes and delivers KPIs (inc. Hospitals contract, Carer Training Programme and Wellbeing Practitioner)
• You will oversee and work within the Carers Hubs across Bedfordshire Hospitals NHS foundation Trust and to effectively form relationships with NHS and primary care
• Collect data and monitor and evaluate activities to ensure outcomes are achieved and documented
• Adapt the Carer Training Programme to meet the needs of carers, to deliver contract outcomes
• Be a designated safeguarding lead for the organisation, working with other DSLs to ensure that policy and procedures are followed and reviewed

Team management and development

• To effectively manage and motivate team members and volunteers in line with organisational policies, including induction, supervision, appraisal and training
• Ability to influence and motivate staff to deliver challenging targets
• To oversee a team of volunteers and Carer Champions to reach and engage hidden carers and raise carer awareness within primary care, hospitals and other clinical areas
• To oversee manning of the hubs including training and supporting volunteers

Other responsibilities

• Ensure adherence to good practice, changes in legislations, adhering to, reviewing and/or developing policies and procedures as appropriate
• Ensure personal information is collected, stored, and managed appropriately ensuring confidentiality of information and compliance with Data Protection legislation and guidelines
• On request, take responsibility for assigned areas of organisational risk
• Monitor and maintain a safe and secure working environment at all times
• Participate in training and other organisational briefings and activities and maintain an up to date knowledge of carers needs and Carers in Bedfordshires services
• Attend regular supervision sessions and staff/team meetings
• Undertake such personal training as may be required to keep up to date and fulfil professional requirements
• Have a collaborative and flexible approach to work
• Some evening and weekend working may be expected as part of your designated hours, and occasional nights away from home may be required

Additional Duties:

This job description is not exhaustive and services to highlight the main requirements of the post holder. It is the very nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore required to work in a flexible way when the occasion arises, so that tasks which are not specifically covered by your job description are undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and will usually be compatible with your regular type of work.

Person Specification

Skills, Abilities and Qualities

Essential

• Ability to drive performance and clearly measure impact across all recommended activity
• Excellent organisational skills with the ability to prioritise tasks, manage workload under pressure and work to deadlines
• Aptitude in finding creative solutions to complex problems
• The skills and resilience occasionally to cope with distressing situations.
• Good presentation skills and experience of facilitating - and leading where required - client meetings and workshops.
• Demonstrates client focus
• A commitment to equal opportunities
• Willingness to adapt practice continually in response to experience
• Proven reliability, friendliness, enthusiasm, professional demeanour and sense of humour
• Full clean driving licence and access to a car with business insurance

Desirable

• Effective influencing skills to gain commitment, confidence and compliance

Experience

Essential

• Experience of managing a service and delivering on outcomes/KPIs
• Understanding of budgets and financial monitoring
• Comprehensive knowledge and experience of project management
• Understanding of local mental and physical health services
• The ability to produce reports, statistical data and analyse results
• Experience of developing excellent working relationships with professionals and stakeholders
• Understanding of and sensitivity to the needs and difficulties faced by adult carers and families affected by a caring role
• Knowledge of the legal implications of working with vulnerable people including confidentiality, safeguarding of children and vulnerable people, health and safety and data protection
• Digitally competent

Desirable

• Experience of leading a team
• Experience of working within a hospital setting
• Knowledge of the local Health Services
• Experience of working with volunteers and their role in delivering services
• Experience working in a commissioned not-for-profit environment
• Ability to analyse and interpret financial data
• Adult and child safeguarding to Level 2
• Familiarity with Carers Assessments, Carers Rights, and relevant legislation pertaining to Carers issues
• Experience of using Salesforce CRM database
• Experience working with people from diverse and/or difficult backgrounds

Qualifications

Essential

• BA Honours degree or equivalent in a Project Management or equivalent professional experience
• G.C.S.E or equivalent English Language and Mathematics

Desirable

• Prince 2 Certified
• CPD in Agile training
• Digital Qualification of equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Carers in Bedfordshire

Address

Suite D1, Emerald Court

Pilgrim Centre Brickhill Drive

Bedford

MK41 7PZ