Job summary
We are looking for a Compliance and HR Officer
to support the Practice Manager in the areas of regulatory compliance and HR
processes within the practice.
The
role will be responsible for reviewing and maintaining a database/Intranet,
arranging for checks to be carried out, ensuring robust record keeping and dealing with staff contractual HR documentation.
This
is a varied role which requires excellent organisation and IT skills. Attention
to detail with a high level of accuracy is essential as is the ability to
prioritise effectively and meet deadlines.
We are ideally looking for a candidate who has
experience of working in general practice.
Main duties of the job
a)
Assist in the review and monitoring of policies,
protocols and procedures, liaising with the relevant clinicians and
non-clinical staff member for completion.
b)
Maintain HR records, scheduling dates for
appraisals, registration renewals etc.
c)
Ensure the recruitment process is safe and compliant
and robust employment checks are carried out.
d)
Ensure insurance, maintenance contracts,
calibration, PAT testing etc are in place and up to date.
e)
Ensure Health & Safety regulations are met,
including a robust fire safety process and record keeping.
f)
Ensure risk assessments are carried out as and
when required.
g)
Complaint and significant management.
Investigate and respond to complaints
h)
Ensure registrations are up to date, i.e. ICO,
CQC.
i)
Report any concerns regarding compliance to the
Practice Manager and Partner(s).
j)
Ensure the practice website is kept up to date.
k)
Minute taking of meetings and recording
outcomes and actions as required.
l)
Managing the practice calendar and
communications both with external agencies and internally with staff. Ensure calendar invites are sent out for all
meetings in advance, agendas are prepared, action logs are kept updated and
shared in advance.
m)
Manage the PPG register and arrange PPG
meetings.
n)
Respond to Google reviews and manage patient
feedback forms.
o)
Manage practice social media platforms, and
Jayex and create updated content.
p) Assist Practice Manager in handling queries by
liaising with suppliers and external agencies.
About us
East Croydon Medical Centre is centrally located in the fast developing town of Croydon
with its many transport links.
The practice care for 25,000 patients from a diverse
population
We are a large, hardworking General Practice with a
multi-disciplinary Team which includes Pharmacists, Practice Nurses, Healthcare
Assistants, Physician Associates, GPs, along with a supportive and experienced
administrative Team. We enjoy and feel positive about modern General Practice
but also strive to ensure a healthy home/work balance. We are active members of
our Primary Care Network and support the ethos behind this.
Job description
Job responsibilities
Job
Summary
To support the Partners and Practice Manager in ensuring the practice
remains compliant with its regulatory obligations.
To be responsible for developing and monitoring processes for HR
functions and operational and organisational compliance, ensuring quality
standards are maintained.
Primary
Responsibilities
The
following are the core responsibilities of this role. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
- Assist in the review and monitoring of policies,
protocols and procedures, liaising with the relevant clinicians and
non-clinical staff member for completion.
- Maintain HR records, scheduling dates for
appraisals, registration renewals etc.
- Ensure the recruitment process is safe and compliant
and robust employment checks are carried out.
- Ensure insurance, maintenance contracts,
calibration, PAT testing etc are in place and up to date.
- Ensure Health & Safety regulations are
met, including a robust fire safety process and record keeping.
- Ensure risk assessments are carried out as
and when required.
- Complaint and significant management.
Investigate and respond to complaints
- Ensure registrations are up to date, i.e.
ICO, CQC.
- Report any concerns regarding compliance to
the Practice Manager and Partner(s).
- Ensure the practice website is kept up to
date.
- Minute taking of meetings and recording
outcomes and actions as required.
- Managing the practice calendar and
communications both with external agencies and internally with staff. Ensure calendar invites are sent out for
all meetings in advance, agendas are prepared, action logs are kept updated and
shared in advance.
- Manage the PPG register and arrange PPG
meetings.
- Respond to Google reviews and manage patient
feedback forms.
- Manage practice social media platforms, and
Jayex. Creating content for both to ensure updated information is shared with
patients and the public.
- Assist Practice Manager in handling queries
by liaising with suppliers and external agencies.
Person Specification Compliance and
HR Lead
Qualifications
- Educated to a good standard
- Administrative qualification, i.e. NVQ
Experience
- General administration
- Implementing and
monitoring new systems and processes
- Database inputting
- Producing accurate
notes and/or minutes of meetings
- Competent in the use of MS Office and Outlook
- EMIS user skills
- Monitoring an
Intranet
- Working in general
practice
- Working in a healthcare setting
Skills and Abilities
- Excellent communication skills (written and
oral)
- Strong IT skills
- Attention to detail with a high level of
accuracy
- Effective time management (planning & organising)
- Ability to work as a team member and
autonomously
- Good interpersonal skills
- Problem solving skills
- Ability to follow policy and procedure
- Keep up to date
with statutory changes relevant to general practice
- Able to prioritise effectively and meet deadlines
Personal Qualities
- Flexible and reliable
- Motivated
- Conscientious
- High levels of integrity
- Ability to work under pressure
This
document may be amended following consultation with the post holder, to
facilitate the development of the role, the practice and the individual. All staff should be prepared to accept
additional, or surrender existing duties, to enable the efficient running of
the practice.
Person Specification
Qualifications
Essential
- Educated to a good standard
Desirable
- Administrative qualification, i.e. NVQ
Experience
Essential
- General administration
- Implementing and monitoring new systems and processes
- Database inputting
- Producing accurate notes and/or minutes of meetings
- Competent in the use of MS Office and Outlook
Desirable
- EMIS user skills
- Monitoring an Intranet
- Working in general practice
- Working in a healthcare setting
Skills and Abilities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Attention to detail with a high level of accuracy
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving skills
- Ability to follow policy and procedure
- Keep up to date with statutory changes relevant to general practice
- Able to prioritise effectively and meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
East Croydon Medical Centre
Address
59 Addiscombe Road
Croydon
CR0 6SD