If you are passionate about helping other and eager to advance in the care industry, consider joining our team as a Senior Support Worker. We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.
Our Support Workers are the unsung heroes, providing crucial assistance to customers in the comfort of their homes post-hospital discharge. Collaborating hand-in-hand with dedicated occupational therapists, we co-develop personalised reablement plans, helping customers achieve their goals in the comfort of their homes.
Operating on a rotating schedule, the team is available between 7 am to 10 pm, 365 days a year, ensuring continuous and dedicated support.
As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
To be the lead in a team of reablement workers within a defined geographic area. Provide ongoing
monitoring, support and supervision to reablement support workers.
The post holder will ensure that services are delivered to the highest standards, providing robust
quality assurance, compliant with all legal and statutory requirements and within an effective and
efficient performance management and budgetary framework.
Specific duties and responsibilities:
Work closely with occupational therapy staff creating person centered and CQC compliant
reablement support plans.
Attend the customers first visit from the reablement service to introduce the service and
support the customer in understanding the reablement approach.
Be able to undertake risk assessment and encourage positive risk-taking approach.
Complete risk assessments which may include environmental, medication and mobility,
working with customers and support workers to manage risk and record actions and
strategies agreed.
Work collaboratively with partners this may include, Health Teams, Care Homes, Care
Agencies and Hospitals. Have a good understanding of the discharge process and the
management of cases transferring into the reablement service, take responsibility for
ensuring that relevant information (health conditions and medication) is gathered and
systems are in place to ensure the customer and staff remain safe and risks are managed
appropriately.
Assist in the provision of appropriate safe care, in accordance with the regulations and
quality standards. When leading out of hours cover, initiative will need to be taken to ensure
the team are following correct procedures. This will also include having a thorough
knowledge of CQC regulations and how they enforce them through the inspection process.
Complete, distribute and monitor paperwork required by CQC registration, and held in the
customers home, for the provision of a reablement service, such as medication
administration records. Paperwork needs to be thorough and well-maintained to ensure the
service is inspection ready.
Drive effective and consistent communication between professionals and the customer and
their family to ensure all agencies are working in partnership and the risk of duplication and
repetition is reduced.
Provide customers (and where appropriate their representatives) with information about the
reablement service including expectations and contact details, advising how customers can
raise concerns.
Record all reablement contacts accurately and in a timely way. Keep all information about
customers and their families secure and confidential. Capture and record relevant actions,
events and decisions in accordance with case management principles.
Monitor customers progress and achievement of reablement goals. Provide timely feedback
to occupational therapists and the wider team during team meetings and directly to the
reablement case manager.
Working under the direction of the Team Leader/Registered Manager ensure that the
reablement service runs smoothly and efficiently. You will have good organisational skills
and a flexible approach to support the team through any disruptions/changes within the daily
routine.
Report changes in reablement support plan visits to the allocator as soon as practically
possible.
Liaise with the allocator/co-ordinator to match reablement support workers with customers,
when necessary support in the electronic rostering of the service.
Provide information, support and guidance to reablement support workers to enable them to
safely and effectively provide reablement support as agreed in the reablement support plan.
Ensure that reablement workers are working to the support plans and those services are
delivered in accordance with the identified needs of customers.
Deal effectively with on-call/emergency issues, for example covering reablement visits
directly or indirectly when reablement support workers are sick or absent. Provide timely
feedback to the reablement team of issues arising out of hours. As the Senior reablement
worker, decisions will need to be made with authority.
Participate in transfers of customers requiring further support to another internal team and
alternative provider.
Positively engage in regular supervision sessions, preparing appropriately and ensuring
agreed actions are undertaken in an agreed time frame.
Monitor and provide support to a small group of reablement workers ensuring that their
performance in the delivery of the service and behaviours meets the required standards.
Promote continued professional development, reflective practice and evidence-based
learning. Alert the Team Leader/Registered Manager to any concerns. Participate in the
appraisal of a staff.
Where improving work performance or HR procedures are implemented support and work
under the direction of the Team Leader.
Provide additional support where development needs are identified, undertake in service 1:1
training where appropriate, participate in the delivery of in service training to small groups of
staff.
Under the direction of the Team Leader/Registered Manager participate in the Induction of
new staff, this may include arranging, mentoring with another staff member, shadowing and
in the field training.
Monitor the of the delivery of reablement support, in line with the service policy this will
include the following tasks:
Reviewing daily communications.
Observation of reablement visits.
One to one supervision
o Spot-checks of practice
o Audit files.
Have an expert awareness of safeguarding in line with Wiltshire policy, including making
referrals and participating in safeguarding investigations.
Using experience, knowledge and skills to identify the signs of abuse and neglect and follow
agreed local protocols to ensure customers are protected from harm/risk of harm.
Be an ambassador for the Council and the department at all times, always representing the
Council positively, professionally and appropriately at meetings with customers, external
partners and agencies.
Be able to respond to civil emergencies under instruction.
Take a lead in challenging practice to make improvements to service.