Job summary
St Margaret's Hospice Care has a fantastic opportunity for a Registered Nurse to join our Advice Line team in either Taunton or Yeovil. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £32,413 per annum plus 18% unsocial hours enhancement.
Taking a variety of calls, you will triage each one to help provide essential care and symptom control to those suffering with life limiting illnesses within their own homes.
Main duties of the job
Based within the Advice Line team, you will play a key role in supporting end-of-life patients and their families in Somerset.
Calls received are from a variety of sources, including health care professionals, and can be for symptom control management, emotional or psychological and carer support. Supporting patients and their families, you will signpost them to appropriate services which are tailored to their needs.
You will work alongside the advice line team, community nurse specialists and other members of the multidisciplinary team.
The advice line shifts are 7am - 3pm, 9am - 5pm and 4pm midnight. Weekend and bank holiday working is essential to this post. There may be opportunity for remote working dependent on home location and IT set up, following induction and completion of the agreed probation period.
You will:
- Be a qualified, NMC registered nurse
- Have previous palliative care experience
- Bring a dynamic and problem-solving approach to the role.
About us
You won't just be joining a fantastic team you'll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, we could be a perfect match.
Benefits
Holiday entitlement
- 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
- Ability to buy and sell annual leave
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5% employer and 5% employee contribution
Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance
- Counselling and support
- Legal, financial, and medical information and advice
And more...
- Life assurance cover
- Health Cash Plans
- Blue Light Card
- Enhanced parental leave*
- Learning and development opportunities
- Free on-site parking
- Volunteering and fundraising opportunities
Job description
Job responsibilities
- The role is primarily advice line based.
- Bases include: Taunton St Margaret's Hospice, Yeovil St Margaret's Hospice & South Petherton hospital. Remote working (i.e. from own home) is supported but this must be proportionate to ensuring availability to attend site for regular team meetings/training. There are strict data protection policies in place that require individual WIFI connection and the need to maintain parameters of confidentiality whilst working remotely. The IT connection needs to be private/personal and not shared.
- To support the 24/7 service by providing appropriate clinical and non-clinical palliative care advice and support for patients, carers and health care professionals, within the boundaries of the service and your competence, which includes the Out of Hours Advice line and 7 day working.
- Shift patterns are either 7-3, 9-5, 16-24 with the expectation of flexibility to cover service need.
- Internet needs to have the ability to support multi electronic health system, i.e. EMIS, RIO, Sider, Systemone, Mitel.
- To provide advice and information to patients and carers with the aim of maintaining patients in their own homes and enabling them to enjoy maximum independence and optimum quality of life, in their preferred place of care.
- Provide specialist palliative nursing care for patients that is patient centred, holistic and follows our core values and principles at St Margarets hospice care.
- Provide appropriate support and advice for families and carers working alongside the inpatient and/or community multidisciplinary team.
Person Specification
Education and Qualifications
Essential
- RN1 or equivalent.
- Previous experience in palliative care/ Oncology/ life limiting conditions.
Desirable
- Diploma/Degree in Health Studies.
- Specialist Palliative Care qualification - ENB 931, ENB 285 or equivalent working towards Diploma / Degree in Palliative Care.
- Teaching qualification.
- Mentorship Course
- Experience of working in a variety of healthcare settings, including the community.
- Working in a call centre setting
Self Awareness
Essential
- Compassion & respect to others
- Responsible practitioner
- Team player
- Good communicator both verbal & written
- Listening skills
- Negotiating skills
- Empathic approach
- Managing stress
- Managing multiple tasks and prioritising
- Understands when to ask for help
- Conflict resolution and negotiating skills
- Treating confidential information
Desirable
Working with others
Essential
- Professional approach
- Honesty
- Team working
- Excellent communication skills
- Respecting each other
Desirable
Outcome and Results
Essential
- Punctual & reliable, working within rota/shift pattern.
- Working within role boundaries
- Flexible approach to working arrangements.
- Positive attitude
- Working within core competencies
Desirable
- Ambitious / Enthusiastic / Pro-active / Motivated.
- Uses initiative.
- Understanding of equal opportunities and towards working in a multi-cultural/multi-disciplinary environment.
Leading in your area
Essential
- Able to work alone without direct supervision
- Understanding the challenges and risks of caring for patients in the community.
- Symptom management in specialist palliative care
- Supporting colleagues
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
St Margaret's Somerset Hospice
Address
St Margaret's Hospice
Yeovil
Somerset
BA20 2HU