Job summary
The service is looking for a motivated individual to join our current Administration team to support them with the activities required for the administration of the suspected cancer pathway, assisting with the management of dermatology admissions to Outpatient Theatres, Day Surgery Unit, Outpatient Department and other designated areas. This requires the use of both Inpatient and Outpatient functionality on E-Care, the hospital computer system.
The role will involve liaising with Managers, Consultants and their PA's, Medical and Nursing staff, staff in the Health Records,Outpatient Department and DSU also to communicate externally with patients and relatives, GP's.
This individual will have good communication skills, willingness to learn new IT systems and enjoys being part of a team.
Main duties of the job
Phone patients and arrange for them to be booked in for a Photography Clinic, Face to Face Clinic or to book a surgery appointment.
Ensure document is completed and send confirmation letters to patients
Answer telephone and take message and communicate to the appropriate clinician using the E-Care system for which training will be provided.
STAFF CAR PARKING
Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.
For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.
This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete "on call" duties within their role.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
To understand current guidance, policies and procedures for the management of elective activity, ensuring these procedures are followed at all times.
To book patients in for photography clinics, either via telephone or texting patients. To assist the Skin Analatyics Administrator as required with the urgent suspected cancer pathway.
To check on E-Care for patients orders placed by clinicians and add the patient to the waiting list on E-Care. Using E-Care, input and maintain patient information and details relating to elective activity, ensuring data is accurate. Using own knowledge and judgement, amend details as required. To be aware of, and monitor, contact exclusions.
To work to maximum waiting time targets as set by the DOH, participating in the regular checking of elective patients data. Ensure the timely admission of patients to enable the Trust to meet the RTT targets. Bring potential breaches to the attention of Service Managers.
To be aware of maximum waiting time targets for patients, particularly cancer. Monitor the booking of these patients to ensure there are no breaches.
To agree admission dates with patients, and/or respond to consultant requests for the admission of patients. Discuss the timely management and admission of individual patients with consultants or Service Managers, identifying problems and initiating appropriate action.
To assist with admissions for urgent and Rapid Access patients as required, often at short notice. Liaise with the patient to give appropriate information and instructions, either over the telephone or in the clinic.
To book admission dates on E-Care. Selecting appropriate instructions according to the timing and nature of the operation, or procedure. Ensure the relevant information sheets, leaflets or other information accompanies the admission details and that they are correct.
Person Specification
Education and qualifications
Essential
- English and Maths - grades A - C or equivalent.
- Evidence of continuous learning
Desirable
- Higher education qualification
- Qualification in I.T
Experience and knowledge
Essential
- Ability to communicate with all levels of health professionals and patients
- Computer literate
- Experience of NHS administrations
Desirable
- Some Customer care experience
Skills and abilities
Essential
- Good communication skills
- Evidence of analytical ability and problem solving skills
- Good negotiating and influencing skills
- Ability to work to tight deadlines and under pressure
- Accurate keyboard skills and attention to detail
- Good computer skills
- Able to demonstrate an understanding of issues relating to confidentiality
- Able to multi-task
- Excellent telephone manner.
Desirable
- Knowledge of Word, Excel and databases
Personal qualities
Essential
- Ability to learn quickly and understand complex rules and guidelines
- Ability to embrace change
- Professional approach
- Ability to tailor communication techniques to meet the individual's requirements
- Efficient handling of admin systems and completion of tasks
- Ability to work both in a team and independently.
Desirable
- Desire to progress, learn and improve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital
Bury St Edmunds
IP33 2QZ