Job description

Job responsibilities

ROLE AND RESPONSIBILITIES

The following are the core responsibilities of the Digital Transformation Lead. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Strategic

Attain high standards of data quality and support the PCN and Member Practices in the effective use of searches, audits and recalls.

Support the creation of performance dashboards and data reports to ensure targets are met and patient outcomes are improved.

Embed quality improvement methodology within PCN Member Practices to support long-term and sustainable change.

Support clinicians to undertake quality improvement audits and activities.

Monitor key metrics and milestones; and provide timely project/service data to the PCN Executive Team.

Enhance the PCNs digital maturity and drive transformation activities across the PCN through the identification and implementation of digital solutions and technology.

Digital Transformation

Develop and maintain an in-depth understanding of the PCN digital infrastructure and business intelligence tools.

Identify, evaluate, and implement digital technologies, systems, and tools that enable streamlined workflows, data-driven decision-making, and improved patient engagement.

Lead and facilitate organisational change, ensuring all stakeholders are aligned with the PCNs digital transformation goals and equipped with the necessary skills to embrace digital solutions effectively.

Support the development and implementation of digital transformation bids.

Identify and embed software systems to support the delivery of PCN services.

Work closely with GP practices, healthcare professionals, and other key stakeholders to understand their needs, challenges, and opportunities for digital integration.

Develop training programs and provide ongoing support to staff members to promote digital literacy and ensure the successful adoption of new technologies.

Improve digital accessibility for patients across the PCN.

Leadership and Management

Proactively project manage all digital projects and conducts evaluations to determine effectiveness and wider outcomes.

Ensure all staff receive training on the digital tools within the PCN.

Ensure all digital initiatives are fully scoped and underpinned by a quality improvement methodology.

Remain up to date with the national and local PCN guidance.

Stay informed about performance and quality indicators across all facets of primary care.

Oversee the management and governance of data, ensuring compliance with data protection regulations, and leveraging data analytics to derive actionable insights.

Ensure all Data Protection Agreements, Data Protection Impact Assessments and Privacy notices are kept up to date.

Quality Improvement

Work with the QIST Clinical Lead and PCN Quality Improvement Support Team (QIST) on PCN DES/IIF targets.

Assist with the creation of data and dashboards in collaboration with the PCN Quality Improvement Support Team (QIST).

Construct and run searches on behalf of the PCN and PCN Member Practices using the clinical system, EMIS Web.

Prepare and produce reports, spreadsheets, and presentations as required.

Interpret and input data for audit purposes.

Support the PCN team with data reconciliation.

Perform data quality checks and undertake, or direct, the correction of any errors.

Regular monitoring and reporting of key performance indicators for PCN services and PCN Member Practices.

Write data quality related policies and user guides for PCN services.

Provide specialist data quality knowledge to PCN Member Practices.

Visible presence at practices and meetings to ensure staff training and improvement on systems and data quality.

Communication

Build effective relationships with the PCN Executive Team, PCN Member Practices, PCN team members and external stakeholders.

Provide clear and regular updates to the PCN Executive Team.

Develop relationships with practice staff, private providers, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice.

Deliver technical information in a non-technical and engaging way to a range of internal and external stakeholders.

Provide training to staff as required, ensuring the effective use of systems.

Utilise spreadsheets and data collection systems to collect, audit and present data as requested.

Ensure effective project delivery through continuous engagement and communication, following-up of tasks, and prompt escalation of issues, risks, and progress through the appropriate channels.

Deal with telephone and email enquiries in a timely and proficient manner.

Key Relationships

Internal PCN Executive Team, PCN Clinical Directors, PCN Member Practices, PCN workforce.

External Community Pharmacies, Care Homes, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL ICB, NCL Federations, NCL PCNs and GP Practices, NCL STP, NHSE, CQC, PPGs.

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff, and other health service business in accordance with the Data Protection Act 2018.

Post holders must not, without prior permission, disclose any information regarding patients or staff. Moreover, the Data Protection Act 2018 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to equality laws.

Health and Safety

Post holders must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

Risk Management

Post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the risk management strategy and emergency procedures and attendance at training as required.

Infection Control

Infection Control is everyones responsibility. All post holders are required to adhere to the Hygiene Code (2006), Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.

Safeguarding

Within their sphere of competence, post holders are responsible for promoting and safeguarding the welfare of the children, young people and / or vulnerable adults for whom they are responsible or may come into contact with, in the job role.

Person Specification

Qualifications

Essential

• GCSE Maths and English
• Educated to degree level in a relevant subject (e.g. IT or Healthcare Management) or equivalent level qualification or significant experience of working at a similar level in specialist area
• Evidence of continued professional development

Desirable

• Educated to Masters level
• Project and or Programme Management Qualification eg. PRINCE2 or equivalent
• NHS Leadership Academy Programme
• Quality improvement qualification or training

Knowledge

Essential

• Basic knowledge of available local health services
• Knowledge of Primary Care Networks (PCNs) and General Practice
• Good understanding of the Digital agenda within the NHS
• Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS England

Desirable

• Good local knowledge of health landscape and population needs
• Knowledge of the regulatory and contractual frameworks within primary care including GMS/QOF/PCN DES/IIF
• Understanding of local and national strategic priorities
• Understanding of local culture between primary and secondary care

Other R

Essential

• Ability to travel and work across various PCN sites, where applicable
• Flexibility to work from home or outside of core hours, when required
• Disclosure and Barring Service (DBS) check

Other Requirements

Essential

• Ability to travel and work across various PCN sites, where applicable
• Flexibility to work from home or outside of core hours, when required
• Disclosure and Barring Service (DBS) check

Experience

Essential

• Experience working in the NHS including either in Primary Care or with close ties to Primary Care
• Experience in developing EMIS Web protocols, searches and templates
• Experience in creating and maintaining Excel spreadsheets
• Experience in auditing
• Experience of training staff
• Experience in delivering IT and/or digital projects across multiple sites and departments
• Experience in dealing with sensitive and confidential information
• Experience in using Accurx, Docman and iPlato
• Experience of Tableau or QlikView to create interactive analytics and dashboards
• Experience of coordinating managing and maintaining project documentation
• Experience in budgetary responsibility and understanding of financial processes
• Experience of working across multiple sites

Desirable

• Experience in using Accurx
• Experience in using Docman and iPlato
• Experience of Tableau or QlikView to create interactive analytics and dashboards
• Experience of coordinating managing and maintaining project documentation
• Experience in budgetary responsibility and understanding of financial processes
• Experience of working across multiple sites

Skills/ Abilities

Essential

• Skills/AbilitiesExcellent communication (both oral and written) and interpersonal skills
• Ability to work both as a member of a team and autonomously
• Good organisational skills with the ability to re-prioritise as needed
• Proficient in the use of EMIS Web
• Ability to work with informatics, data analysis and data visualisations
• Ability to produce high quality documentation
• Effective time management
• Ability to use own initiative to resolve problems
• Excellent IT skills including Microsoft Office
• Good telephony and email skills
• Ability to deal with confidential information and maintain confidentialityAbility to undertake audits independently
• Good negotiating skills
• Ability to engage with external agencies and represent the organisations interests
• Ability to develop to effective working relationships with a range of internal and external stakeholders

Desirable

• Ability to undertake audits independently
• Good negotiating skills
• Ability to engage with external agencies and represent the organisations interests
• Ability to develop to effective working relationships with a range of internal and external stakeholders

Aptitudes

Essential

• Adaptability, flexibility, and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals, and colleagues
• Enthusiastic, committed and able to use own initiative
• Professional, calm and efficient manner
• Polite, punctual, and cooperative
• Self-motivated and proactive
• Open to innovation and new ways of working
• Able to work under pressure
• Attention to detail

Desirable

• Good public speaker and presenter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Bloomsbury Surgery

1 Handel Street

London

WC1N 1PD