Job summary
Sheffield Walk-in-Centre are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience. This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.
Main duties of the job
The Patient Navigator will work with our existing team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
We have full-time (40 hours per week) available. However, part-time can also be considered.Please be advised that this is a job to cover weekends and evenings (12pm - 10:30pm or 5:30pm - 10:30pm).
About us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of Putting People First, Working Together for a Healthier Future.
We are committed to NHS values and reducing health inequalities.
We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
Job description
Job responsibilities
Ideally the successful candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you. Experience as a Patient Navigator/Receptionist is desirable though not essential.
Our Benefits;We want to make work as rewarding as possible whilst protecting everyones wellbeing and helping you thrive.
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Sheffield Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.
Person Specification
Skills and Knowledge
Essential
- Desirably have prior experience as patient navigator/medical receptionist
- Be confident using the phone
- Have a good level of IT skills
- Be friendly and welcoming; patient and understanding
- Be able to follow instructions and procedures
- Have good organisation and communication skills
- Work accurately and methodically
- Be able to work with all types of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OneMedicalGroup
Address
Sheffield Walk in Centre
Sheffield
England
S1 3PB