Job summary
The practice is looking for a Receptionist to work in a friendly busy surgery. The main purpose of the post is to provide a point of contact for patients and to act as a focal point of communication between doctors and other medical staff.
Main duties of the job
Principal Duties and Responsibilities
1: Reception duties: Greet patients and Respond to all queries and requests for assistance from patients and other visitors - Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients . Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly - Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date - Action requests for ambulance transportation and enter details on the computer - Ensure reception and waiting areas are kept neat and tidy
2: Repeat prescribing system: Receive patients requests for prescriptions whether in writing, e-mail or in person - Deal with requests from patients to collect prescriptions and medication - -
3: Appointment system: Ensure total familiarity with all appointment systems including regular and incidental variations - Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record - Monitor effectiveness of the system and report any problems or variations
4: Telephone system: Receive and make calls as required answering any queries that arise - Divert calls and take messages as appropriate ensuring accuracy
5: Start and end of day procedures Open up premises at the start of the day: make all the necessary preparations to receive patients.
About us
About us
We are a progressive, forward thinking practice looking for a forward thinking team player with excellent communication skills (written and verbal) with good I.T. skills. Essentially must have excellent customer service skills, be calm under pressure, and ability to multitask and prioritise workload.
The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.
Job description
Job responsibilities
Job description /Job responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES
1: Reception duties: Greet patients and Respond to all queries and requests for assistance from patients and other visitors - Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients - Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner - Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly - Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date - Action requests for ambulance transportation and enter details on the computer - Ensure reception and waiting areas are kept neat and tidy
2: Repeat prescribing system: Receive patients requests for prescriptions whether in writing, e-mail or in person - Deal with requests from patients to collect prescriptions and medication - Collect and record relevant charges for prescriptions - Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken - Report any problems and ensure that follow up action is taken to resolve such matters
3: Appointment system: Ensure total familiarity with all appointment systems including regular and incidental variations - Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record - Monitor effectiveness of the system and report any problems or variations
4: Telephone system: Receive and make calls as required answering any queries that arise - Divert calls and take messages as appropriate ensuring accuracy
5: Start and end of day procedures Open up premises at the start of the day: set alarm to day function and make all the necessary preparations to receive patients. Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave
6: Any other delegated duties considered appropriate to the position by the practice manager
Person Specification
Qualifications
Essential
- Person Specification
- Qualifications
- Essential
- GCSE in English
- Desirable
- The practice is happy to provide training
Employer details
Employer name
Kentonbridge Medical Centre Dr Golden and Dr Abu
Address
155-175 Kenton Road
Kenton
Harrow
HA3 0YX