Job description

Job responsibilities

Operational management

(Key responsibilities):

Work with the Head of the CYP Transformation Programme and CYP Consultant in Public Health to provide innovative workstreams for the Children and Young People's Mental Health Transformation Team in North Yorkshire.

Drive forward the Children and Young People's Mental Health Transformation Programme ensuring it is innovative, solution focused, well organised, delivered on time and achieves desired outcomes of meeting the needs of the population within the limitations of the financial framework.

Progress the agreed outcome of the CYP MH Summit and the recommendations from the scoping report for CYP MH in NY which include (but are not limited to): needs led approach, system wide change, non-medical model, provision for complex CYP, work at local level, jointly agreed outcomes, increased capacity, engage the VCSE, ambitious solutions.

Ensure the principles of participation and co-production are embedded with all work to ensure children, young people and families are at the heart of the transformation.

Ensure that the programme is delivered utilising change management theory, ensuring the ability to rapidly and effectively deliver and implement change.

Create a culture of open and honest working that supports escalation and resolution of risks and issues and encourages shared learning.

Manage effective programme and portfolio reporting processes including escalation and respond to changing project priorities in numerous complex programmes by providing clear and effective options for mitigation and action plans.

Network and benchmarking to adopt national and regional innovative best practices within new service developments.

Analyse and interpret any potential risks in order to select the most appropriate methodology and resources to implement projects and undertake service reviews.

Source and collate a range of national and local quantitative and qualitative data, evidence, guidance, policies and information to assist with the development of solutions and recommendations based upon sound and robust facts.

Resource management

(Core functions):

The Children and Young People's Mental Health Transformation Programme Manager will be part of an integrated transformation team, alongside system colleagues, to support the innovative design and delivery of Children and Young People's Mental Health Transformation in North Yorkshire.

The Programme Manager will be expected to work closely with the Programme Lead to:

Provide guidance, support and challenge to the transformation work programme for CYP MH.

Ensure that any new systems or processes put in place result in improved experiences and easier access to support in a timely manner for CYP and their families.

Ensure service transformation fits in with and complements other parts of the system.

Provide advice and guidance on service transformation and promote the work. This includes attending meetings where there may be resistance to change and involves highly developed interpersonal and communication skills.

Use service transformation skills and expertise to develop action plans and timescales to ensure change processes do not affect performance standards.

Initiate process developments for service transformation programmes and develop local documentation and user manuals/pathway guidance to support this.

Develop a plan for ongoing evaluation of the transformation work that will be sustainable once the initial system design work is complete.

Identify, investigate and resolve any problems that occur and liaise with all those involved to resolve issues.

Analyse transformation information and data and present this in a format that is understandable for all readers.

The postholder will work at pace and will prioritise and re-prioritise tasks as appropriate to manage conflicting tasks and changing timelines.

Develop plans, seize opportunities and mitigate threats to deliver the strategic objectives.

Propose changes to the transformation team function making recommendations for improvements in both effectiveness and efficiency.

Finance/resources

Alongside the MH Transformation Programme Lead, be directly responsible for any delegated budgets associated with the management of the transformation programme.

Constantly strive for value for money and greater efficiency.

Human resources/workforce

Forge positive working relationships, in order to support an effective matrix approach to achieve the transformation programmes' objectives.

Foster close working relationships across relevant organisations.

Partnerships (Key relationships):

Proactively engage and work collaboratively with teams and colleagues at a senior and operational level across the complex system of services for children, young people and their families. This requires using highly developed interpersonal and communication skills.

Establish key relationships at a strategic and operational level with a range of partners across the system, including, but not limited to:

North Yorkshire Council and neighbouring Local Authorities

NHS Humber and North Yorkshire ICS and neighbouring ICS teams

Local NHS Trusts and other healthcare providers including Tees, Esk, Wear Valley (TEWV), Compass Phoenix, Harrogate and District NHS Foundation Trust (HDFT), Bradford District Care NHS Foundation Trust (BDCT)

Clinicians across primary, secondary and tertiary care

Partners agencies including but not limited to: Social Care, Police and other criminal justice agencies, Education, Parent-Carer Forums, and the Voluntary, Community and Social Enterprise (VCSE) Sector

Children and young people, their parents/carers or family

Primary Care and Local Care Partnerships

Strategic management (Management and leadership responsibilities, Planning and organisation):

Working closely with the Lead Manager for MH Transformation and the CYP Consultant in Public Health, the postholder will:

Work alongside system colleagues to support the innovative design and delivery of Children and Young People's Mental Health Transformation in North Yorkshire.

Provide challenge and support to the CYP Transformation workstream and support the development of innovative solutions that will deliver expected outcomes.

Manage the governance and approval processes to ensure oversight and control of the transformation programme across partner organisations.

Support the team to manage risks and address any shortfalls in delivery, removing barriers to transformation, escalating for resolution as required.

Identify cross-cutting barriers and enablers between other programmes of work and bring recommendations for joint work to senior leadership teams.

Manage the processes that mitigate the risk of silo working between projects, objectively reviewing how projects can work together as a coherent solution identifying synergies, risks, duplication and interdependencies.

Create a work environment that is marked by pride, enthusiasm, innovation and collaboration.

Work with the CYP Consultant in Public Health, the Transformation Programme Lead and partners to develop and implement general policy and service development.

Ensure stakeholder representation is engaged throughout the cycle.

Drive process efficiency in the continuous development of the end-to-end cycle and its associated performance metrics.

Take responsibility for linking people, resource and strategy to organisational plans both short and long term.

Maintain a good knowledge of emerging policies from government departments.

Communications

(Reporting processes):

Support the leadership of the transformation programme management function, implementing a rigorous and disciplined approach to the way we identify, report and ensure progress with projects.

Work in partnership with communication and engagement colleagues to deliver a co-ordinated approach to communication and engagement supported by consistent and relevant support materials.

Lead workshops with multi-agency partners to ensure all partners are involved in the transformational change programme.

Ensure delivery in accordance with accepted change and project management principles, using highly developed specialist knowledge across a range of good practice techniques, tools and structured management approaches underpinned by theory and experience.

Capture and document the full extent of the work programme and provide support in planning and delivering transformation.

Prioritise projects within the resources available.

Identify, analyse, track and challenge expected benefits and impact on outcomes.

Report progress in a clear and concise fashion, through personal representation at senior management forums and by written reports to appropriate boards and committees. This may involve the provision and reception of highly complex, sensitive and contentious information; gaining agreement or co-operation required and working with staff at all levels.

Proactively manage stakeholders and respond to and resolve conflict between stakeholders when this arises through facilitation or other appropriate mechanisms.

Develop detailed implementation plans to ensure the delivery of the agreed transformation programme. Undertake project reviews and ensure learning is disseminated and informs future projects.

Undertake audits to monitor/review service transformation and effectiveness, documenting evidence of compliance with agreed milestones and timescales. Support and implement recommendations of programme and project reviews, including internal audit and any advice or feedback.

Review plans which may contain complex facts or situations and analyse and interpret these.

Provide evaluations across a range of complex project issues.

Use ways of working and persuasion to motivate and influence other senior managers to realign their practice where necessary.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent qualifications or equivalent experience.
• Evidence of additional personal or professional development, through gaining relevant specialist qualifications.

Occupational Skills

Essential

• Able to demonstrate delivering projects within timescales.
• Ability to manage and deal with sensitive information.
• Experience of recording, processing and coordinating data in accordance with organisational and audit/external assessment requirements.
• Ability to compile reports and updates using IT packages to monitor, manage and report on progress within project and to present these reports. Good Microsoft Office skills, including Word, Excel and Outlook.
• Ability to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders, at all levels, as required.
• Experience of creating and giving routine/complex formal presentations to large groups, plus presentations and facilitated sessions to a varied group of internal and external stakeholders.
• Numerate and able to understand complex financial issues combined with excellent analytical and judgement skills.
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Demonstrated capability to act upon incomplete information using experience to make inferences and decision making.
• Experience of setting up and implementing internal processes and procedures.
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Experience

Essential

• Extensive knowledge and expertise across a number of subject areas e.g., a combination of some of the following areas: CYP mental health services, social care, education, NHS structures and processes, Local Authority structures and processes.
• Significant experience of working in children's mental health in a management role in a complex organisation such as the NHS or Local Authority.
• Demonstrable NHS or public sector experience in at manager role.
• Evidence of working effectively with a range of stakeholders and organisations at a senior level.
• Experience of developing strategies, policies and procedures linked to project work.
• Experience of promoting and awareness raising of issues to make the case for projects to staff and other stakeholders.
• Evidence of managing complex projects and delivering to timescales in complex and challenging environments.
• Experience of influencing staff and promoting a culture of learning and development, where staff may be in other parts of the organisation or external to it.
• Management and development of complex strategies and policies in a diverse role.
• Significant experience of successfully operating in a politically sensitive environment.
• Experience of managing risks and reporting.
• Experience of drafting briefing papers and correspondence at a senior management level.
• Experience of business planning processes.
• Experience in co-ordinating teams and groups.
• Experience of working with and influencing colleagues at all levels, including those in other organisations.

Desirable

• Knowledge and experience of quality improvement processes and LEAN methodologies.
• Experience of monitoring and managing budgets and budget setting with a knowledge of financial processes.

Other Requirements

Essential

• Strong interpersonal and communication skills including the ability to negotiate with senior level colleagues including listening, presentation skills and networking.
• The ability to demonstrate diplomacy, tact and be assertive when required.
• Ability to work with staff from a variety of organisations from a wide range of backgrounds.
• Ability to work on a number of interlinked projects at one time.
• Able to manage conflict and overcome barriers to achieving aims through effective influencing.
• Able to convey and present information at Board level and to external meetings where the public may be present.
• Ability to take minutes, if required.
• Ability to manage workstreams across a large geographic area.
• A team player with a flexible approach to work.
• Ability to concentrate for sustained periods checking documents and analysing information on a frequent basis.
• Ability to travel independently to meet the requirements of the post there will be a requirement to travel across the County.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE