Job summary
This interesting and exciting role is focused on working closely with our outstanding and friendly clinical teams across the Division of Medicine to focus on learning from incidents and patient feedback.
You will be in close contact with our clinical teams every day and will be using your strong IT and data skills to share key information with our teams to allow learning actions to be quickly identified to improve our services for our patients and colleagues.
You will be part of our Clinical Governance team supported by our clinical governance and risk managers, Clinical Governance Lead and Divisional Nurse Director working as part of this effective, professional and friendly team.
If you are interested in a career in risk management, patient safety or quality improvement this role will give you key experience and development opportunities in all these areas.
Main duties of the job
You will support the clinical governance, quality and safety agenda across the Division of Surgery working closely as a team. The main duties include:
- Review of patient safety incidents to ensure that the appropriate processes are followed.
- Have oversight and provide advice and guidance to teams on the management of risks.
- To support the creation of action plans and monitoring of these to provide assurance .
- Assist the Governance and Risk Managers with the establishment and implementation of systems and processes to support effective clinical governance.
- Data collection and analysis to produce reports for a variety of meetings for different stakeholders.
- Leading Patient Safety Investigations and coordination/writing of reports.
- Oversee audit and policy administration, complaints management and standards implementation.
Working with us will give you great job satisfaction and a sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we continue to deliver outstanding healthcare. As part of the role you will interact with people from many different backgrounds and specialities and will work in a way that reflects the the Trust values in everything you do . Your contribution will make an impact were you will be challenged to think differently and support the continuous improvement of our services.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- A good working awareness and knowledge of Clinical Governance and Risk Management.
- Knowledge of NHS policy and structure.
- Understanding of incident investigation.
- Excellent communication skills with individuals at all levels of the organisation and key stakeholders.
- Excellent organisational skills.
- Ability to engage individuals in proactive approaches to problem solving.
- Ability to manage and coordinate responses to incident investigation.
- Ability to work to tight deadlines under pressure.
- Intermediate IT skills experience of working with excel spreadsheets, databases and information systems
- Ability to maintain accurate and detailed information and to use data management systems for the effective recording of data.
- Ability to analyse data and produce effective and accurate data reports.
- Ability to produce written reports to a standard that is acceptable to a range of audiences (internal and external).
- Ability to deliver training to a variety of stakeholders as appropriate to the role.
- Ability to deal with difficult and sensitive situations with tact, diplomacy and professionalism.
- A desire to work within and contribute to a culture that is positive, dynamic, forward thinking and outcomes focused.
- Commitment to working collaboratively with co-workers, colleagues and other professionals to facilitate positive outcomes for patients.
- Understanding of the importance of, and commitment to maintaining confidentiality and data protection.
- A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional relationships with patients, colleagues and the general public.
- A highly motivated individual who takes pride in their work and has a drive to succeed.
- A confident and assertive manner who is sensitive to the needs of others.
Person Specification
Knowledge and Experience
Essential
- A good working awareness and knowledge of Clinical Governance and Risk Management
- Experience of organising meetings and taking minutes/notes
- Experience of working under pressure and to tight deadlines
Desirable
- Knowledge and experience of undertaking audits.
- Experience of working within an NHS setting.
- Experience of supporting the delivery of training.
- Experience of investigating incidents within an NHS/health related setting.
- Experience of implementing new systems and processes.
- Experience of report writing for a varied audience
- Experience of data analysis to extract key themes
- Experience of presenting to various audiences
Qualifications and Education
Essential
- Educated to NVQ Level 3/ A Level
Desirable
- Educated to degree level
- Experience of continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Royal Preston Hospital
Preston
PR2 9HT