Job summary
Are you an excellent strategic and business manager who is ready for the next challenge at this successful, respected, and innovative practice?
Quayside Medical Practice has a wonderful opportunity to join our growing practice of 11,100 patients. We are a large, cohesive partnership with a dedicated clinical and non-clinical workforce evidenced by our Outstanding CQC rating and excellent patient feedback. There are lots of opportunities in this role to focus on the future requirements of the growing population and ensure that estates and workforce are in place to meet those needs. It really is an exciting time to join the team.
The successful post holder will proactively guide the partners and help lead the practice ensuring that we continue to deliver high standards of care and team working. Your passion for patient services and supporting the team must match ours, and we expect you to lead on IT development, finance, human resources, and estate management, while using your strategic business vision and robust systems to ensure financial growth.
As CQC manager, you will be responsible for service improvement and delivery of key targets across the full range of clinical and administrative areas within the practice. You need to be organised and be able to build excellent working relationships both internally and with our external partners.
Main duties of the job
The successful candidate will be an experienced leader and have a natural curiosity in processes and people. This role is ideal for someone who has ideas about how changes can be made in a collaborative way based on learnt experience, QI methodology and good practice. You will be interested in estates development and organisational design to help the practice move forward with the growing patient numbers and the premises relocation.
This is a key role within the team and it essential that you demonstrate good leadership qualities, with the ability to achieve goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.
The partners also require the successful candidate to be proactive and plan for the future with a visionary, growth mindset, maximising the practices potential in relation to business and finance opportunities, whilst maintaining patient care. The candidate needs to ensure they keep themselves fully informed of local and national proposals and initiatives, and in turn translate that into proposed changes to the partners. A good understanding of IT and digital engagement will be required in this post.
You must provide details of your experience, knowledge, and skills in the following areas:
- Managing finances
- IT and innovation
- Business strategy, project planning and delivery
- Strategic change management
- Patient/customer services and governance
- HR including recruitment and employment law
- NHS experience
About us
Quayside Medical Practice is located close to Newhaven Harbour and Marina on the south coast between Brighton and Eastbourne in East Sussex. Newhaven is where theRiver Ouse, emerges from the South Downs into the English Channel.
The practice catchment area extends along the Havens coastal strip from Telscombe Cliffs through Peacehaven to Newhaven and in land to cover Denton, South Heighton and the outlying villages of Tarring Neville and Piddinghoe.
We are a busy and friendly team, rated Outstanding by the Care Quality Commission (CQC) which we aim to maintain by consistently monitoring our practice.
Our patient feedback results mirror this rating as 86% of our patients recently described their overall experience of the practice as Good.
We are part of The Havens PCN and were until recently the lead practice for the PCN. Quayside Medical Practice holds a GMS contract within the Sussex Integrated Care System (ICS) and we train a variety of students and both Foundation and Specialist trainees in General Practice.
We are a cohesive, friendly team which is evidenced by a variety of meetings, a shared coffee and lunch space plus 3-4 protected learning events per year. There is a strong supportive ethos and clinical teams discuss cases each day to maintain the practices reputation for high quality clinical care. Team well-being is highly valued and social events are well attended and popular, as are parkrun, swimming, and the facilities of the neighbouring Leisure Centre.
Job description
Job responsibilities
Key responsibilities
Finance
Working with the accountant and partners to take strategic responsibility for the finances of the practice which includes:
Develop and control practice budgets, financial systems and costs relating to new developments
Preparation of financial reports
Responsibility for income, expenditure, and cash-flow forecasts
Ensuring organisational requirements of the Practice contract are fully met and complied with
Development and implementation of processes to achieve clinical targets of QOF and enhanced services
Liaising with the commissioners and payment agencies regarding queries with payments relating to the contract, e.g. Enhanced Services.
Contributing to profit improvement by exploring areas for increasing income and reducing costs
Analysing data relating to commissioning as appropriate and contribute to planning and organisation both at practice and place level
Strategic Planning
Keep abreast of current affairs and identify potential opportunities and threats
Actively promote and develop areas of the practice premises to create additional income and added patient services
Implement, maintain, and update a practice development plan, oversee the implementation of the aims and objectives
Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the PCN (Primary Care Network)
Represent the practice at ICB/S meetings
Make recommendations to the partners for practice development with regard to potential sources of income and enhanced patient and community services
Human Resources
Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions
- Utilise support from external agencies to ensure employment law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
Knowledge of current employment legislation
Good employee/employer relationships
Ensure that members of the existing staff team are aware of any changes that occur in the practice
Maintain good communication at all times with the practice team
Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
Implement pay rises/scales and increments at the appropriate time
Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
Ensure that suitable facilities are available to enable all staff to work within the Practice
Responsibility for the health and safety policy and its implementation
Facilitate the development of a multi-disciplinary effective primary health care team
Ensure appropriate support for recently appointed staff members
Encourage personal staff development and motivation
Information Technology
Ensure the update of appropriate information governance systems
Work with IT support to ensure all practice IT and telephone systems are functioning effectively
Explore opportunities to further develop the practice and ensure initiatives already adopted are maintained
Ensure the DSP toolkit requirements are met
Patient Services
Ensure that the practice complies with contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and manage effective appointment systems
Routinely monitor and assess practice performance against patient access and demand targets
Oversee the complaints management system
Manage the significant events system
Liaise with patient groups and encourage development of the PPG
Premises and Equipment
Represent the practice to negotiate leasing contracts and their renewals
Liaise with NHSE&I in rent reviews
Ensure the premises are safe and compliant with relevant regulations
CQC
Responsibility for maintenance and compliance with CQC regulations
Communication with CQC to meet regulations
Communication
Ensure compliance with the latest NHS recommendations
Understand and maintain the practice communication systems
Build/maintain good working relationships with NHSE&I, the ICS, hospitals, community agencies, LMC (Local Medical Committee), other GP practices, pharmacists, community, education bodies, voluntary and private organisations
Represent the practice at meetings and seminars
Share skills and expertise with others
Ensure continuity of practice staff and clinical meetings
Responsible for the practice response to online feedback such as from NHS Choices and Google reviews if necessary.
Coordinate the digital presence and communications via the practice website, social media, and SMS technology
Miscellaneous
- Other duties which may be decided upon by the partners from time to time.
First interviews will take place remotely via the Zoom platform on Saturday 5th August 2023.
Those selected for second interview will be invited for a face-to-face meeting on Wednesday 9th August.
Person Specification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast-learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen, nurture and empathise
- Delegation and empowerment of staff
- Appropriate IT skills and computer literacy
- Leadership skills, including excellent people management skills
- Good time management
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational with a growth mindset
Desirable
Qualifications
Essential
- Evidence of a sound education Evidence of a commitment to continuing professional development
Desirable
- Degree or equivalent
- Relevant Business, Finance or Management qualification
Experience
Essential
- 5 years experience of successfully leading and managing teams
- HR, Employment Law, and Recruitment
- Working in an IT led environment
- Financial management experience including small company accounts
- 3 years experience as a business/senior manager, with knowledge of contract management and small business accounts
- Change management and a driver of change
Desirable
- Management experience in the NHS or in primary care
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
- Working knowledge of IT/Business infrastructure and MS office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Quayside Medical Practice
Address
Chapel Street
Newhaven
East Sussex
BN9 9PW