Job summary
Do you have what it takes to help make a difference to the hospital experience? The Patient Insight and Involvement Team are looking for some who will be able to provide comprehensive administration and project support as a Patient Experience Administration Specialist for the Patient Experience function. This role involves using patient feedback to inform change, working with communities to gain insight and assisting with projects which help better the patient experience in our hospitals.
*Please be advised that interviews for this post are due to take place 24th June 2024*
Main duties of the job
The Patient Experience Administration Specialist will provide comprehensive administration and project support to the Patient Insight and Involvement Team and the wider Patient Experience Team.
- Provide a single point of contact for information, support and involvement opportunities to patients, their carers, relatives, and staff.
- Effectively use the Trust real time feedback system and software to gather intelligence and produce accurate information for dissemination.
- Identify specific organisational issues arising from patient feedback and ensure action plans are requested from Groups in a timely way.
- Provide support and advice for UHCW staff in the development of any patient experience and involvement activities.
- Facilitate social media campaigns on Twitter.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Provide a single point of contact for information, support and involvement opportunities to patients, their carers, relatives, and staff.
- Effectively use the Trust real time feedback system and software to gather intelligence and produce accurate information for dissemination.
- Identify specific organisational issues arising from patient feedback and ensure action plans are requested from Groups in a timely way.
- Provide support and advice for UHCW staff in the development of any patient experience and involvement activities.
- Facilitate the development and maintenance of the Patient Experience intranet and internet content, ensuring that this is accurate and aligns with both local and national feedback and guidance.
- Assist the Patient Insight and Involvement Team with the organisation of publicity and promotional events.
- Work with the Patient Experience Coordinator and Managers to produce reports outlining trends in issues arising from consultation/engagement and patient experience contacts.
- Facilitate training processes for the Patient Experience team.
- Organise and manage own workload.
- Assist the ADQ with the organisations work to improve patient experience internally and with independent providers and contractors.
- Facilitate internal communication processes for the Patient Experience Team to publicise eg. training programmes, national reports.
- Attend meetings both internally and externally as required, to take and transcribe minutes, proactively ensuring action points are completed and/or raised.
- Facilitate social media campaigns on Twitter.
- Support the analysis of patient experience trends and information to inform reporting including QIPS packs and Patient Experience Delivery Data Submissions.
- Support the Patient Insight and Involvement Coordinator with the Patient Involvement Programme including arranging venues and engagement activities.
- Complete accurate database entries.
- Support staff with technical advice for production of documents in required formats using advanced functions within Microsoft Office e.g. Word, Excel, Access, PowerPoint and Publisher.
- Participate in appraisals and personal reviews and work to achieve agreed set objectives.
- Participate in appropriate training and development activities.
- When required cover the work of colleagues during periods of absence or peak workloads.
- Undertake any other duties as required by management in accordance with the grade and nature of the post.
- Communicate with and to large groups of people.
- Interpret and communicate highly sensitive and complex information.
- Deliver patient experience and customer care at staff events.
For further details of the role please see the attached job description
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospital, Coventry
Clifford Bridge Road
Coventry
CV2 2DX