Leading our dedicated Estates, Catering and
Housekeeping teams, you will manage a responsive facilities function and
develop support service operations in accordance with our Willen Hospice
strategy, delivering this on time, within budget and in accordance with all
regulatory and quality standards.
Playing a central role in
improvement and development, and as a member of the
Hospice Senior Management Team, you will contribute to the development of the
Hospice Strategic Plan working collaboratively with the SMT to ensure its
delivery. Your role will also lead on the hospice sustainability agenda.
You will provide advice and support with plans for new
facilities; as well as promoting a safe working culture, and managing the
annual planned preventative maintenance for the Hospice property portfolio. You
will also be responsible for developing the vision for the future of the
estates department bearing in mind the strategic goals of the Hospice.
Set in the tranquil grounds of Willen Lake, Willen Hospice is the
leading provider of specialist palliative care within the Milton Keynes area.
We offer 24 hour / seven days a week palliative care to people who have
advanced disease, caring for people in our In-Patient Unit which accommodates
15 patients, and the local community. Our person centred care is delivered with
compassion and respect for peoples wishes.We have an expanding Therapeutic & Wellbeing service offering
Psychological Wellbeing, Social Care, Physiotherapy, Occupational and
Complementary Therapy. Our
dedicated Business Development teams and retail portfolio of shops raise vital
funds to deliver this care.
Job description
Job responsibilities
Oversee and manage the Willen Hospice Estate and
Facilities services, including maintenance, catering, housekeeping,
driving/portering, security, records management, grounds, waste management,
vehicles, environmental management, medical gases, residential accommodation
and facilities hire services.
Ensuring that all premises, services and facilities
are safe, compliant and suitable for their intended use. Provide effective
leadership to the Estates, Catering, Housekeeping and Sustainability teams.
As a member of the Hospice
Management Team, contribute to the development of the Hospice Strategic Plan
working collaboratively with the SMT to ensure its delivery.
Key
Accountabilities:
1.
Lead, motivate
and set the strategic direction for multi-disciplinary teams including
cleaning, catering, maintenance, drivers, sustainability and grounds, ensuring
that the overall organisational strategy is captured within departmental
objectives.
2.
Produce and
implement an annual planned preventative maintenance schedule for the hospice
estate (including the shops and distribution centre.)
3.
Ensure that
all statutory and mandatory compliance associated with our buildings and FM
services is achieved, risk assessments are completed, and that services are
delivered in the most cost effective way.
4.
Oversee and
review Willen Hospice service & maintenance contracts for all FM related
services, including but not limited to, buildings, grounds maintenance,
cleaning, catering, health & safety, security, waste, and utilities.
Ensuring value for money and good service provision.
5.
To be aware of
changes in legislation related to the job role, and the impact on the Hospices
premises, estate or processes that any changes may have.
6.
Monitor,
review and update all estates and FM related policies, ensuring that they are
fit for purpose and adhere to the relevant statutory and mandatory legislation
in place.
7.
Play a key
role in the promotion and development of a safe working culture within the
organisation, including the monitoring of working practices, the production and
review of estates related risk assessments, contributing to the Directorate
Risk Register, acting as a member of the Clinical Governance and Health &
Safety Committee, final investigator for all non-clinical Vantage reports and
acting as Appointed Officer for medical gases.
8.
With agreement
of the CEO, setting and managing budgets for facilities departments, ensuring
cost-effectiveness and value for money is achieved.
9.
Overseeing the
hospice environmental and sustainability agenda, supporting the Sustainability
Officer on initiatives and projects in relation to reducing the organisations
carbon footprint and leading our Environmental Champions group.
10.
Manage and
maintain the Hospice owned or leased vehicle fleet (excluding retail and
distribution); and the delivery of Willen Hospice portering and driving
services.
11.
Prepare
management information, including drafting business cases, proposals, reports
and making recommendations.
12.
As a senior
manager within the organisation, participate fully in cross-functional
planning, forming part of the Property, Health & Safety, Strategic Delivery
Group and Business Continuity committees, supporting the broader strategic
vision and building excellent working relationships with other department
managers and teams.
13.
Plan for
future development in line with strategic business objectives, managing the
allocation of space and leading change to ensure minimum disruption to the
hospice core activities.
14.
Overseeing
building projects, renovations and refurbishment works
15.
Responsibility
for the management of any residential accommodation rental agreements and
facilities hire, including lease negotiation, ensuring that all building legal
requirements are met and an appropriate PPM schedule is in place.
16.
Lead, manage
and develop the teams under the area of responsibility, ensuring delivery of
core services through effective delegation, support and coaching, ensuring they
continually strive to demonstrate the Hospice values.