Job summary
Are you a proactive and technically savvy individual looking
to contribute to the smooth operation of Clinical IT systems? If so, Health
Informatics at County Durham and Darlington NHS Foundation Trust may have the
perfect role for you! We are seeking a dedicated Senior Systems Support
Specialist (Clinical Applications) to join our ever evolving Systems team.
As a Senior Systems Support Specialist for clinical applications,
you will play a vital role in providing
technical administration, configuration/development and support for one
or more of the Trust's Clinical IT systems.
The post offered offers great potential for personal and
career development and enables you to enhance your knowledge of healthcare and clinical
IT Systems.
We are able to offer
flexible/hybrid working with the ability to be based at one of several sites
across County Durham, including at locations in Darlington, Annfield Plain and
Peterlee.
Any experience of Oracle Health /
Cerner Millennium or a similar EPR would be beneficial to this role.
Main duties of the job
Working closely with our IT teams and end-users, you will
ensure the reliable operation, configuration/development and support of one or
more clinical systems, contributing to the delivery of high-quality patient
care.
You will need to be customer focused, pro-active, possess
strong communication skills, confident, IT skills and have a strong work ethic.
You will have the opportunity to work with a diverse team, committed to working
together in developing and supporting our clinical services.
The successful candidate will meet
the criteria published within the Job Description and Personal specification
and you will ideally have demonstrable experience within a systems support
environment, with a drive for continued professional development.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The post holder will report directly to a Systems Administrator/Manager
and work in close association with the team of Senior Systems Support Specialists
and Systems Support Administrators.
You will be supporting, administering , developing and
configuring clinical IT systems, reviewing requests and incidents and
supporting end users on the systems you are assigned to support.
Duties will include:
Developing and maintaining policies and procedural system
documentation
Provision of proactive user technical support, identifying,
analysing, recording and resolving users issues and offering appropriate help
and guidance
Administering and enhancing systems and operations when
identified
Monitoring the systems using error logs and statistics as
required and take corrective actions
Updating and configuring systems in an accurate and timely
fashion
Maintaining system
software and when required, system hardware
For further information, please refer to the job
description where further details can be found.
Person Specification
Experience
Essential
- Experience in a technical or IT role.
- Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
- Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause.
- Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
Desirable
- Experience of healthcare environments.
- Proven experience in the development of computer based solutions.
- Systems development environments.
Special Requirements
Essential
- Able to travel across Trust sites to meet the requirements of the post.
Qualifications
Essential
- Degree in computer science , IT or related discipline and/or Substantial experience in a technical support environment with evidence of continued professional development.
- Experience of maintaining and supporting computer systems and applications.
Desirable
- ITIL Foundation Certificate in IT Service Management.
- Customer Service Qualifications or training.
- Training and experience of data analysis.
Special Skills and Knowledge
Essential
- Demonstrable skills in the use of software and software development tools.
- In-depth experience of working in an IT or software support roll.
- Knowledge of data analysis techniques and tools.
- Ability to analyse data from different sources and correlate discrepancies and outputs.
- Ability to work effectively as part of a team and also under own initiative.
- Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
- Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.
Desirable
- Understanding of the application of modern IT solutions.
- Skills in Structured Query Language(s) SQL or similar.
- Understanding of clinical processes.
- Ability to manage small projects and technical implementations.
- Experience of healthcare environments.
- Proven experience in the development of computer based solutions.
- Experience of working within systems development environments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Centre For Health
Traynor Way
Whitehouse Business Park
Peterlee
County Durham
SR8 2RU