Job summary
An opportunity has arisen for an experienced Dental Practice Manager who
is also a fully qualified dental nurse to work as a part of a team in a new
created Urgent Dental Access Centre in Carlisle.
The contracted posts are initially for a two-year contract and remunerated
on an hourly rate of £14.53 to £17.69 depending on experience.
Cumbria Health are a leading provider of primary care services across
North Cumbria supporting both daytime general practice and Out of Hours
alongside several other services and are seeking to commence the new dental
service from beginning September 2024.
These exciting part time dental associate posts are located directly off
junction 42 of the M6 Carlisle andlocated in the newly established
dental facility at Cumbria Health
Headquarters, Cumbria
Health Limited 4 Wavell Drive Rosehill Industrial Estate Carlisle CA1 2SE.
The practice focus is urgent dental care provision
and dental stabilisation. The service will be wholly NHS.
Each of the two newly equipped surgery has digital
radiography and the practice digital DPT. The new team will have practice manager working alongside a
clinical director, dentists, nurse and therapists nurses working to deliver
high quality care to the people of Carlisle and wider North Cumbria
communities
Candidates are expected to be a fully qualified
dental nurse, have previous experience in a leadership or management role.
The closing date for applications is 6th
June.
Main duties of the job
The successful candidate will play a key role
in developing the UDAC to reach its potential, ensuring the executive team are
kept updated with current affairs, potential workstream opportunities and
financial threats.
Working closely with the clinical director,
the post holder will take responsibility for all business aspects of the
practice and must have the ability to provide strategic guidance and
planning. As a Practice Manager, the
successful candidate must keep abreast of contractual and compliance changes
and update the executive promptly to allow them to make informed decisions and
implement improvements and legislative change where necessary.
You will be required to demonstrate robust
leadership qualities, achieving practice targets through a combination of
personal involvement and delegation to appropriate members of the team.
This is a varied and
complex role and requires the successful candidate to be adaptable and calm in
stressful situations. The Practice
manager will need to provide guidance and solutions to unexpected challenges
and resolve building, staff, and patient problems as they arise. Time management and adaptability are key to
the role.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
Personnel
- Take line management responsibility for dental receptionists and dental nurses including responsibility for motivation, objective-setting and appraisals
- Arrange for and undertake the recruitment and selection of permanent and temporary staff
- Arrange staff inductions and training
- Organise disciplinary and grievance arrangements
- Keep and monitor staff records particularly regarding sickness absence and annual leave
- Keep the practices contracts of employment up to date
- Co-ordinate arrangements and conduct staff appraisals
- Organise, attend and participate in practice meetings
Finance
- Take responsibility for and supervise all banking procedures, including deposits, payments and checking bank statements
- Take responsibility for and supervise NHS activity returns and receipts, checking monthly schedules
- Arrange the payment of all staff and associates
- Ensure the operation of the patient payment policy and the collection of outstanding debts
- Check invoices and prepare payment cheques for signature.
Patients
- Ensure the operation of the patient recall system
- Ensure the operation of the practice complaints procedure
- Deal with patient queries which cannot be dealt with by other team members
- Keep the practice leaflet and other patient communications up-to-date
Administration
- Keep all practice documentation up-to-date, including policies, procedures and handbooks
- Ensure the maintenance of the practice computer system
- Produce and implement the practice marketing plan
- With the practice owner, deal with practice mail
Equipment and health and safety
- Liaise with sales and suppliers representatives as necessary
- Ensure that there is an efficient stock control and supply procedure
- Ensure practice compliance with health and safety requirements
- Ensure that practice equipment is serviced and maintained
Data Protection Officer duties
- Ensure the practice is informed of their obligations arising from data protection law as relevant to the practice
- Monitor the compliance with data protection law and remedy deficiencies or raise them with the practice owner
- Ensure staff are aware of relevant aspects of data protection law and of their duties and responsibility relating to data protection and patient confidentiality
- Seek advice where necessary, and provide advice to the practice and practice staff regarding data protection law
- Complete, where necessary, data impact assessments; seeking advice as appropriate
- Co-operate with and act as a contact point for the Information Commissioners Office, as appropriate.
Other duties
- Support the practice owner(s) in ensuring compliance with regulatory requirements (for example, CQC, RQIA, HIW).
- Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of a dental nurse in exceptional circumstances)
- Arrange and attend refresher and update training for medical emergencies and CPR
- Act as the registered CQC Manager if necessary
- Oversee and develop patient services with members of the management team including: repeat prescribing systems (not relevant), appointment
- access, surgery timetables, staff rotas, performance targets and online access
- Work clinically when required to cover colleagues and the service
Strategy and Service Development
- Share and contribute expertise.
Person Specification
Experience
Essential
- Experience of a Leadership or Management role
- Practical understanding of primary care and community services
- Implementation of best practice
- Solution focused approach to problem solving
- Commitment to continuing professional development
- Experience of managing staff, good teamwork, and employee satisfaction
Desirable
- Previous Experience in a Senior Management role in Primary Care
- Experience of Strategic Business Planning
- Experience of CQC Inspections and Regulations
- Knowledge of Xero accounts package
- Experience of SystmOne
- Experience of AccuRx
Qualifications
Essential
- Minimum of GCSE Grade A-C in Maths and English
- Proficient in Microsoft Office and clinical data systems
- Qualified Dental Nurse
Desirable
- Evidence of A level standard or equivalent degree
- Qualification and experience in Practice Management
- Financial/Accounting Qualification
- Training in or Knowledge of employment Law / Caldicott Training
Skills and Aptitudes
Essential
- Ability to manage and empower staff
- Delegate effectively
- Excellent networking, communication, and interpersonal skills
- Autonomous working
- Ability to undertake risk assessments
- Excellent Time Management
- Managing Conflict, Complaints, and dispute resolution
Desirable
- Manages change effectively
Personal Circumstances
Essential
- Articulate, confident, decisive
- Motivated, ambitious, uses initiative
- Dedicated, hardworking and flexible
- Able to cope with competitive demands in stressful situations
- Self-aware
- Intelligent and adaptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
Cumbria Health
Address
Cumbria Health
4 Wavell Drive, Rosehill Industrial Estate
Carlisle
CA1 2SE