Job description

Job responsibilities

OPERATIONAL TEAM LEAD - FULL-TIME, PERMANENT, CHIPPENHAM

Operational Team Lead (Full time - 37.5hrs/week)

An exciting opportunity has arisen at Medvivo for an Operational Team Lead to join our expanding Urgent Care Team on a full time, permanent basis. As an Operational Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users.

You will play an advisory role in the recruitment, induction, training and provide proactive on-going support to the team. You will ensure that agreed working practices are adhered to consistently across the Urgent Care team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of the Urgent Care service.

Please note that this role is full-time, 37.5 hrs/week requiring some degree of weekend working and overnight shifts within the operation's four-week rolling rota.

About the role

The Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.

Day to day, your duties will include but not be limited to:

• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service.
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service.

• Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift.
• Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.

About You

The ideal candidate will be able to:

• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
• Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
• Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.

• Communicate with all stakeholders confidently, knowledgeably and courteously at all times.

What we offer

• A competitive salary of over £30.000 per annum (inclusive of the base salary and enhancements)
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

About us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSAs Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

For a full Job Description or if you have any questions, please contact our Recruitment Team at [email protected]

*Please note* that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer

Closing Date: Friday 31st of May (5 pm)

*Please note that Medvivo reserves the right to close this advertisement early should sufficient applications be received in advance of the closing date*

Equality, Inclusivity and Diversity

In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [email protected].

Person Specification

Experience

Essential

• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
• Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
• Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.
• Communicate with all stakeholders confidently, knowledgeably and courteously at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medvivo

Address

Fox Talbot House

Greenways Business Park

Chippenham

SN15 1BN