Job summary
An exciting opportunity has arisen for a dynamic and enthusiastic individual to join our Operational Helpdesk Team at The Mid Yorkshire Teaching NHS Trust as a Helpdesk Operator.
The Operational Portering Helpdesk Team provide a helpdesk service that enables wards and departments to access Facilities services. As a Helpdesk Operator you will assign work to our facilities teams using an IT based Task Management System
If you are looking for a change, if you are highly
motivated, a good team player and have a can-do attitude, then we invite you
to apply for the position of Helpdesk Operator and join our successful team
Previous
experience of working in a healthcare setting or helpdesk environment would
be desirable, although we will provide you with all the support and training
you need to thrive in the role
This is a full time position working 37.5
hours per week.
The shift pattern is 5 shifts over 7 days.
The post holder will be required to work any
relief shift pattern 24/7, 4 week rota period to provide facilities services.
We also offer
numerous benefits including a generous pension scheme, career and training
opportunities, annual leave starting at 35 days including bank holidays,
an onsite nursery, shopping discounts, discounted staff restaurant plus much
more.
Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route.
Main duties of the job
As Helpdesk Operator you will work as part of a team providing a helpdesk service for our wards and departments to enable them to access on site Facilities services
The Helpdesk Operator will communicate requests for work via radios effectively
and efficiently using the IT based Task Management System
Being the first point of contact for the service you will be courteous
and polite to all service users at all times
There may also be a requirement from time to time for the Helpdesk Operator to work within the Portering team
About us
We provide care and support to over half a million
people in Wakefield and Kirklees in their homes, in community settings and
across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in
Wakefield).
Always striving for excellence, we are at the
forefront of innovation and research and we invest in teaching and the
development of our workforce.
We live by our values of caring, improving, being
respectful and maintaining high standards. We listen and learn because we aim
to make Mid Yorkshire the best place to work and the best place to receive care.
We have a clear vision, and you could be part of
this! If you share our values and you want to make a difference to the lives of
our patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
-
To receive incoming calls from service users
requesting Facilities services
-
Accurately record the user requests onto the
Task Management Data Base and manage the system to reflect tasks when they have
been assigned/ completed.
-
Manage and prioritise tasks in a timely manner
with regard to the urgency of request indicated by the caller.
-
Assign tasks via the radio communication system
with regard to the adjacencies of Wards and Departments for the purpose of efficiency
-
Report to the Supervisor on the status of the
workflow, highlighting in a timely manner when the systems are becoming busy.
-
When required the Operator will work within the pottering
team.
Person Specification
Knowledge and Awareness
Essential
- Proficient keyboard skills
- Knowledge of basic PC systems
Skills and Abilities
Essential
- Able to develop and maintain positive working relationships
- Willingness to take on tasks
Experience
Essential
- Good interpersonal and communication skills.
- Good time management skills including ability to work to set deadlines.
- Ability to work well as part of the team.
- Ability to work flexibly, quickly, and accurately.
Desirable
- Experience of working with patients requiring health care.
- Experience with data base and software packages.
- Experience of working with confidential material.
Qualifications
Essential
- Good standard of education in English and Maths.
Desirable
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Mid Yorkshire Teaching NHS Trust
Address
Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF1 4DG