We seek a kind, enthusiastic, forward-thinking,
Practice Manager to join our welcoming, supportive, and well-organised team. A
part-time deputy, a Research and systems manager and an office manager at each
site will support the role
Please see attached job description for full details of the duties but these will include -
While taking overall responsibility, the practice manager may be delegated or undertake some of the tasks in conjunction with a partner or another member of staff, depending on their skills and experience.
We are one practice on two similar, privately owned, purpose-built properties.
Rated Outstanding by CQC.
High QOF and Enhanced Services achievement.
Well-established undergraduate and postgraduate teaching on both sites.
Award-winning East Midlands Clinical Research Network Research Site Initiative (RSI) Level Four practice, among the highest recruiters to studies in the UK with a strong focus on commercial and academic research. Dedicated research nurse
Nine Partners and four salaried GPs across the two sites.
GMS total of 16,000 patients across both sites.
Full complement of staff including our own practice pharmacist, PCN pharmacists and PCN pharmacy technician and first contact physiotherapist
We value holistic, high-quality care for our patients and support for one another. We have excellent relationships with Nottingham West Primary Care Network, which has a supportive network of practice managers.
Job description
Job responsibilities
Chilwell Valley and Meadows Practice
Practice Manager
Job Description:
Contract Type Permanent
Working hours 30 hours over 4 days a week on site
While taking overall responsibility, the practice manager may be delegated or undertake some of the following tasks in conjunction with a partner or another member of the practice staff, depending on their skills and experience.
Management of Staff
To ensure that sufficient staff and clinicians are always available to allow the practice to function smoothly and efficiently at both sites. This includes overseeing rotas, monitoring effectiveness, advising partners on the need for additional or replacement staff, negotiating with staff about any changes to working arrangements, and arranging locum cover as needed.
To provide a full range of human resource management services including recruitment, selection, supervision, training, welfare, health & safety, performance review, and discipline & grievance procedures.
To ensure the provision of contracts, job descriptions and all necessary documentation, systems and procedures to promote good staff relations, morale, and motivation.
To advise on aspects of employment legislation, seeking external advice when required.
To liaise closely with all other extended Primary Healthcare Team members.
To supervise staff with delegated responsibility for areas of practice management.
Management of Practice Finance
To take overall responsibility for payroll including PAYE, NIC, SSP and SMP administration.
To oversee administration and reconciliation of all practice income and expenditure.
To ensure preparation and maintenance of accurate accounts, control of accounts sent and invoices received, control of petty cash, and year-end preparation of accounts.
To maintain an overview of the staff budget ensuring that this remains within specified limits.
To liaise, as necessary, with accountants, bank managers, and funding bodies.
To ensure timely and accurate submission of claims.
To maximise income from all sources, including private income streams, and to control expenditure as part of the management team.
To coordinate the Quality Outcomes framework and service provision and payment for directed and locally enhanced services to ensure that payments and income is maximised.
To provide accurate and up-to-date information on practice finances to partners and to advise on budget setting.
Practice Organisation
To review, initiate and monitor policies and procedures to aid and improve practice organisation and provision of services to patients.
To supervise ordering of medical supplies, stationery, consumables, equipment, furniture and fittings and to ensure value for money.
To provide assistance to doctors in non-medical procedures as and when required.
To arrange and chair practice and staff meetings and maintain adequate records.
To undertake surveys and audits to ensure that policies and procedures are correctly implemented, making appropriate proposals as necessary in response.
Health and Safety
To ensure compliance with legislation relating to health and safety.
To develop, institute, organise and monitor health and safety procedures.
To provide training on health and safety procedures for all practice team members.
To ensure that premises and staff insurance are maintained.
To ensure all accidents or dangerous incidents are investigated, recorded, reported, and, where necessary, followed up.
Management of Premises & Equipment
To ensure that buildings and equipment are maintained to a level that is fit for purpose and meets current legislative requirements and good practice guidelines, with special reference to cleanliness, safety and security.
To organise cleaning, repairs, decoration and maintenance as required to maintain good order of premises and equipment, and cost control.
To provide staff training in necessary areas of maintenance, safety, fire prevention and general security of premises.
To ensure that non-clinical equipment is maintained in good working order, and serviced as required, with special reference to fire safety and emergency equipment.
To procure equipment and supplies to maintain adequate stocks, negotiating, where necessary, with suppliers on behalf of the practice.
Information Systems
To support the Research and systems Manager in:
- Ensuring compliance with NHS Information Governance requirements.
- Overseeing developing and implementing a practice strategy for data quality and clinical computing systems.
- Ensuring that practice computer systems are maintained and updated as required liaising with the Health Informatics Service and clinical software supplier as necessary.
- Providing and collating statistics, preparing reports and undertaking audit and research as required.
Contracts Management
To negotiate with the primary care trust or other general practice service commissioners and other external organisations on behalf of the practice in relation to practice developments, contractual arrangements, and practice-based commissioning, advising and referring to partners and staff as appropriate.
To participate actively in practice-based commissioning processes, ensuring that the practice maximises its influence and opportunities.
Non-Clinical Patient Welfare
Together with the Partners, plan, develop, and implement systems and procedures to ensure adequate service provision to patients.
To develop processes for promoting, monitoring and enhancing patient involvement and satisfaction with the practice, including liaison with patient participation and reference groups.
To negotiate with patients in relation to complaints and ensure that the appropriate policies and procedures are implemented correctly and effectively.
To participate in planning, developing and implementing systems and procedures for patient advice and information.
To deal with non-routine enquiries and visitors to the practice.
Pharmaceuticals
To supervise Prescription Pricing Authority monthly returns
Other
To keep updated with NHS reforms and advise partners on the potential implications of such developments.
To act as part of the management team alongside the partners.
To identify strategic issues relating to identifying and reacting to threats and opportunities.
Together with the partners, to plan, develop and implement changes necessary to meet new demands on the practice both internally and externally.
To manage the practice in accordance with the aims and objectives agreed with the partners.
Education & Training
To participate in ongoing training and development, both in-house and externally, as required.
To maintain accurate and up-to-date knowledge of legal and contractual requirements and national regulations and policies concerning primary health care service delivery, staff employment, and health and safety, and to ensure that these are correctly implemented within the practice.
Special requirements of the post:
This job description is not exhaustive and only indicates the scope and range of the duties to be undertaken. It may be subject to amendment by agreement with the post holder and the partners.
Teamworking
All employees are expected to actively work as an effective team for the benefit of the organisation as a whole. This includes cooperating in undertaking the work of absent colleagues or assisting others when the workload is high. Accordingly, at times, there may be the requirement to undertake duties outside of the job specification.