Job summary
Launceston Medical Centre has an exciting opportunity for an IT Administrator to join the team.
The ideal candidate will be a highly motivated, adaptable and well organised person, as well as having excellent communication, interpersonal and time management skills.
This is a varied and busy role which is key to ensure the smooth running of IT services across the Practice.
The ideal candidate will be passionate about technology. You will be able to learn and develop your existing skills using a variety of systems, as well as gain expereince in identifying and fixing IT related problems.
Main duties of the job
The ideal candidate will provide support to the IT Manager in managing IT systems, ensuring data is accurately entered and reported.
In addition, the ideal candidate will support all aspects of IT across the Practice (technical support, IT user management, implementing new software and supporting patients with online access).
As well as providing support with administrative work including patient recalls and protocol development, in addition to creating Standard Operating Procedures (SOPs) for IT systems.
About us
We are a busy, committed team working together in a recently extended and refurbished Practice in Launceston, close to the beautiful beaches of North Coast Cornwall and surrounded by moorland countryside. The successful candidate will work within the support team to the GPs, already comprising of a Nurse Practitioner, Minor Illness Nurse and 6 Paramedics, in addition to our Nurses and HCAs. We have 6 Partners and 8 Salaried GPs (including remote GPs) with very experienced Management, IT, Reception, and Administration support. Additional allied professionals who work within our team are our Clinical Psychologists, Pharmacist, Physiotherapists and Social Prescriber. We are also proud to be a training practice.
The work ethic at Launceston Medical Centre is that we place people first in everything we do. We run our own Primary Care Network together with our neighbourhood Practice, Tamar Valley Health, and we use our resources for the benefit of the whole community inclusively. We recognise and accept our responsibility in playing our part in making our community healthier and happier.
The benefits of working within our team are that we value each person as an individual and respect their aspirations. We are honest, open, trustworthy, and supportive and encourage our team to improve and advance their skill base. We also benefit from living and working in one of the most beautiful parts of the country!
Job description
Job responsibilities
- To
provide general IT technical support across the practice.
- Investigate
and resolve problems in the day-to-day use of computers, printers and other IT
related equipment.
- Ensure
the effective running of the Practices IT network and email system including
the management of user profiles.
- To
become the Practice expert in all aspects of the Clinical system and be able to
train other users, both clinical and non-clinical in the best use of the
system.
- Maintain
the IT asset register, liaising with Cornwall IT Services regarding repairs and
replacements.
- Draft
SOPS pertaining to IT Procedures and ensure their dissemination and
implementation.
- Liaise
with HR department to deliver the IT aspects of the induction programme for
staff and medical students, and ongoing training necessary for all staff.
- Process applications for online access and
proxy access, supporting patients where necessary.
- Assist
the IT Manager with recall administration.
- Support
the IT Manager with the installation and configuration of hardware and
software.
- Report
to the IT Manager/ Practice Manager any significant events relating to the IT
Systems.
- To
undertake all IT induction programmes for new employees ensuring all mandatory
training has been completed.
- To set
up new user accounts, including smart cards, email, ICE etc and make amendments
to current users and remove old users from all computer systems in place at the
Practice.
- Ensure
backups are carried out to a regular schedule and that the backups are
restorable.
- Be able
to use own initiative, prioritising work, within defined policies and
procedures to set timescales.
- Create
and maintain professional relationships with Practice staff and external agencies.
- To
participate and ensure own ongoing development.
- To maintain
a high level of confidentiality and comply with GDPR. Be aware of the nature of
information dealt with and work in a manner which ensures confidentiality and
security.
Person Specification
Qualifications
Essential
- GSCE English and Maths - Grade C/ Level 4
Desirable
- Additional IT qualification
- Demonstration of commitment to professional and personal development.
Experience
Essential
- Experience with using Microsoft Office 365.
- Understanding of Confidentiality and Data Protection Act.
- Previous experience working within an IT support role.
Desirable
- Experience with using SystmOne.
- Experience within GP Practice/ Primary Care.
Skills and Attributes
Essential
- Able to think analytically, anticipating obstacles and thinking ahead. Using analytical techniques to draw logical solutions to problems.
- Good organisational and prioritisation skills, with the ability to work under pressure in a busy working environment and able to multi-task.
- Good communication and interpersonal skills (verbal and written), capable of constructing and delivering clear information and instructions to colleagues.
- Excellent time management.
- Excellent accuracy and attention to detail.
- Able to work alone and on own initiative and as part of a team.
- Able to work autonomously and to plan and prioritise different work programmes.
- Passionate about technology
- Positive attitude and willingness to learn
Employer details
Employer name
Launceston Medical Centre
Address
Landlake Road
Launceston
Cornwall
PL15 9HH