Job summary
Are you aspiring to be a Chief Operating Officer within the next 2 years?
If yes, and you have significant experience working in an acute/integrated/complex operating environment within health and care, then we can help you on your journey. Due to the successful promotion we have an opportunity to offer a secondment or fixed term contract.
This role will have a significant focus on helping us deliver a challenging program of work improving Urgent and Emergency Care flow and performance. We are therefore looking for someone with significant expertise in this area who can hit the ground running.
As a key member of the Trust's Leadership Group, your responsibilities will include working closely with the Care Group teams to ensure the safe and effective day to day operations of the organisation are maintained, and contributing to delivery of the Trust's strategic plan and corporate objectives, to make positive contribution to the provision of health services across the local health economy.
The successful candidate will have a demonstrable track record; leadership skills and expertise with a strong values base; the ability to inspire confidence and respect within and outside the Trust; a proven track record of performance improvement; highly developed interpersonal, communication and negotiating skills; a sound understanding of the operational environment and a commitment to improve the patient experience and staff engagement.
Main duties of the job
Accountable to the Chief Operating Officer, the Deputy Chief Operating Officer will lead on the Trust's Urgent and Emergency Care Improvement Plan and will:
o contribute to delivery of the Trust's strategic plan, by working in partnership with the CareGroup teams and external organisations and commissioners, to achieve the Trust'scorporate objectives and to make a positive contribution to the provision of health servicesacross the local health economy.
o deputise with delegated authority for the Chief Operating Officer (COO) and work closelywith the Care Group teams to ensure the safe and effective day to day operations of theorganisation are maintained.
o Lead and oversee the delivery of the Urgent & Emergency Care improvement program asa key priority.
This job description is intended as an outline of the areas of activity and can be amended in thelight of the changing needs of the service and will be reviewed as necessary in conjunction withthe post-holder.
Individual KPIs will be set and monitored as part of the annual PDR process.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
The Deputy Chief Operating Officer will: play a key leadership role within the organisation with a key priority and focus on system flow, including supporting large scale transformation. This will include the management offlow throughout the hospital and senior leadership of the hospitals site team. be responsible for ensuring the Escalation Policy and supporting processes are reviewedand updated regularly, communicating to all key stakeholders and ensuring accountability. lead operational patient flow; playing a key role in aligning delivery plans across CareGroups, acting as a mediator and where necessary, decision-maker between CareGroups on trust wide and cross-Care Group issues supporting decisions that maximiseimpact when there are competing priorities for both emergency and elective care. lead bed and operational capacity modelling work with the Performance Information teamand work with Care Group Managers on allocations. be expected to act independently, taking timely and at times, significant decisions toensure the operational delivery for the organisation, driving change and improvement bysupporting and influencing both the clinical service lines and corporate teams. be responsible for the troubleshooting and leading the planning for delivery of keyperformance indicators including the Accident and Emergency waiting time standards,referral to treatment times and cancer waiting times. They will lead major strategic projectsfor the COO across the organisation and the wider health economy. lead service developments and policy reviews in areas impacted by key performanceissues. manage the COO budget and delivery against cost saving plans in each of the COOareas.
Person Specification
Knowledge & Experience
Essential
- Extensive leadership and operational management experience in a medium/large acute healthcare provider setting.
- Significant senior management experience within a complex service provider organisation.
- Substantial management experience and achievement at operational level and evidence of significant achievement in strategic level projects or work streams.
- Experience of and ability to manage complex operational situations that involve staff from all levels within the organisation and across a range of professional and organisational boundaries.
- Experience of leading and managing substantial service change and redesign in a complex environment.
- Detailed knowledge of current acute Trust issues and the regulatory Framework.
- Understanding of current NHS National Policies and their impact on provision of health care.
- Experience of working with multi-agency committees and establishing relationships with external organisations.
- Demonstrable track record of achievement of performance management improvement and delivery at a senior management level.
- Significant experience of budget and staff management.
- Demonstrable understanding of quality and risk management issues and standards.
- Experience of managing major change projects and of delivering clinical and clinical support services during periods of change.
- Substantial experience of preparing and presenting written briefings at a senior management level.
- Extensive knowledge of risk management systems and processes to address and mitigate clinical and operational risks.
- Expertise in management of acute flow
Desirable
- Experience of working in an integrated organisation or within a community health and social care setting
- Experience of developing and building research capacity and capability
- Experience of working at National / Regional system level
Qualifications
Essential
- Graduate level education and/or other clinical professional qualification
- Post-graduate qualification to Masters Degree/MBA or equivalent experience
- Evidence of extensive and recent commitment to continuing professional development
Aptitude & Abilities
Essential
- Ability to develop and deliver effective business and operational plans which are financially sound.
- Demonstrable experience of establishing productive relationships, communicating with and effectively engaging clinical and non-clinical staff.
- Skills in, and experience of, influencing and enabling others to perform, and of effective performance management.
- Ability to operate effectively within difficult financial and performance challenges.
- Proven ability to plan/implement effective projects and work-streams.
- Professional, inclusive and credible leadership style.
- Demonstrable ability to use resources effectively and efficiently, and to maximise the skill set and experience of others.
- Skills in deploying a creative, evidence-based approach to provide and set direction.
- Demonstrable ability to communicate effectively with individuals and groups at a senior level across organisational boundaries and to act as a positive role model.
- Ability to drive for and achieve results across a broad range of key outcomes, maintaining patient focus and a high level of personal integrity at all times
- Ability to resolve conflict with teams and with users/stakeholders, both internally and externally.
- Demonstrable evidence of problem solving, strategic leadership and decision making skills.
- Demonstrable ability to achieve demanding objectives against deadlines.
- Ability to write and present Board papers which are meaningful and concise.
- Evidence of highly developed influencing, communication and negotiating skills.
- Ability to plan ahead and manage the translation of strategic intent into operational reality
- Demonstrable understanding of, and commitment to, equality, diversity and inclusion principles.
- Excellent interpersonal and communication skills at all levels and with all staff groups.
- Ability to prioritise work and manage deadlines
- Ability to work independently and demonstrate initiative.
- Team worker with ability to relate to all grades of staff.
- Methodical with good attention to detail.
- IT skills to include Microsoft Word, Excel, PowerPoint and Outlook.
Dispostion / Attitude / Motivation
Essential
- Whilst confident, able to share vulnerabilities to build psychologically safe relationships.
- Self-aware and emotionally intelligent - understands and is reflective of impact on others
- Is tenacious and resilient in the face of difficulty, combined with a willingness to listen and understand others viewpoints.
- Has personal integrity, works hard to build the trust of others.
- Calm under pressure, self-motivated and reliable.
- Understands how to work within a team and is knowledgeable about individual preferences and able to adapt and flex their approach to get the best from each.
- Understands what it means to lead with compassion. Adopts a coaching approach, with a belief that each individual approaches work with good intent.
- Proactive, takes own initiative.
- Analytical.
- Strategic planner
- Results orientated
- Discretion and tact.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Derriford Hospital
Plymouth
PL6 8DH