Job summary
We are looking for a Colorectal Cancer Nursing Team Administrator, to join our friendly growing team of Colorectal Cancer Specialist Nurses and Cancer Navigator, to provide clerical support to the Lower GI Nursing service at SWFT. There will be a range of administrative duties including typing clinic letters, recording data on spreadsheets and answering telephone calls and queries.
The role will also support the Stoma Team alongside the Cancer CNS team. Having an understanding of SWFT IT systems will be an advantage, however training will be provided.
Ideally the successful candidate will have previous experience of providing administrative services within the NHS.
Main duties of the job
To type all correspondence relating to outpatients' clinics and adhoc appointments for colorectal and stoma nurses.
To request new and follow up appointments as required using the Lorenzo system.
To receive enquires from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.
To update and maintain patient records ensuring accurate record keeping at all times.
To track appointments, investigations and results, exercising judgement to ensure that clinical attention is urgently drawn to histology and radiology results and updated in the electronic record.
To take responsibility for any patient records that are kept within the colorectal nursing office.
To open and distribute post prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all email correspondence.
To plan and organise the Surgical Strategy meetings, booking appropriate rooms, inviting members of the team.
Taking minutes of the Surgical Strategy meeting and providing a draft copy to the chairperson for approval.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
The post holder will be required to work within the Colorectal team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families.
To support the management of the cancer pathway, Referral to treatment (RTT) and E referrals
The post holder will be accountable to the colorectal cancer lead nurse they will be expected to work autonomously and organise their workload appropriately to ensure letters and results are typed in a timely manner.
They will be responsible for ensuring that levels of stationary and patient information booklets are kept stocked appropriately.
To have a good level of communication and be able to speak to both clinical staff and patients in a professional manner
To be competent in Excel and Word
To have high level working knowledge of the Trusts IT systems including Lorenzo, Evolve, ICE and Somerset
To be competent with Winscribe
To be compliant with Trusts mandatory training
To be empathetic with patients and relatives when dealing with sensitive issues
To have good organisational skills and be able to prioritise workload so tasks are completed in a timely manner.
The post-holder will be dealing with patients who may have sensitive highly emotive issues and will need to provide a professional caring attitude towards them ensuring confidentiality and swift referral to a trained member of the appropriate team.
To maintain a professional relationship with immediate and extended work colleagues within the team.
Person Specification
Qualifications
Essential
- Good command of the English language - both written and spoken. GCSE Level or equivalent standard.
- Typing or word processing qualification or minimum of one year's experience
- Level 3 qualification in Customer Service / Administration
Desirable
- European Computer Driving License
Experience
Essential
- Experience of providing administrative support
- Experience of taking minutes at meetings, arranging meetings.
- Experience of working in NHS environment
- Experience of collating information and presenting relevant documentation
Desirable
- Medical secretarial skills
Skills
Essential
- Advanced keyboard skills
- Demonstrate an ability to independently prioritise workload, manage time effectively
- Excellent written communication skills, including computer generated materials
- Understanding of the importance of confidentiality
- Knowledge and use of Outlook, Excel and Word
Desirable
- Knowledge of Patient Administrative System
- Knowledge of Medical terminology
Personal Qualities
Essential
- Display a flexible approach to work and the ability to cope with changes in environment and new technology
- Self-confident
- Professional manner
- Willing and able to work as part of a team
Other Job Requirements
Essential
- Flexible working hours will be required
- Good attendance record
- Able to work for prolonged periods on a VDU
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
South Warwickshire University NHS Foundation Trust
Address
SWFT
Lakin Road
Warwick
CV34 5BW