Job summary
To provide a comprehensive audio typing service to Consultants and/or group of clinical staff in an efficient and timely manner. This post is part of a professional multi-skilled team working across the administration services within the Pain Management Service.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- The key responsibilities of this role are the effective and efficient management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust Policies and procedures.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- Following introduction of digital dictation technology to ensure clinic letters are typed, prepared for printing and distribution.
- Ensure all allocated clinics are typed within the appropriate timeframe.
- To ensure letters are typed on the appropriate headed paper, or on the correct templates
- To liaise with the clinical staff should any problems occur with the dictation.
- To track all notes back to the appropriate locations using the IPM case note tracking system
- Undertake routine office duties including note tracing, photocopying, emailing, filing of correspondence and results and maintenance of records as required.
- Add appropriate referrals to IPM and advise the appropriate recipients.
- Be versatile and adaptable to the demands of the team.
- Work without supervision and take the initiative as and when required.
- Ensure effective communication with all members of a multi-disciplinary team and admin meetings.
- Participate and attend monthly supervision meetings with Speciality Coordinator.
- Required to cover for other colleagues during annual leave/sickness or peak workloads
- Raise any typing delays or concerns immediately to Speciality Coordinator
- Undertake any other duties within the directorate as required.
- The post holder will undertake any other duties commensurate with the role and grade for this post.
For further details please see the JD&PS attached.
Person Specification
Qualifications
Essential
- oEducated to GCSE's A-C/4-9 in Maths and English or equivalent level of qualification/ equivalent demonstrable experience.
- oTyping to OCR Level 1 standard or equivalent qualification/ equivalent demonstrable experience
Desirable
- oTyping to OCR Level 2(or above) standard or equivalent
Knowledge and experience
Essential
- oPrevious demonstrable typing experience.
- oPrevious demonstrable experience in the use of Microsoft software packages i.e. word/excel/outlook.
Desirable
- Previous demonstrable experience within a large clinical setting
- Demonstrable experience in using digital dictation or voice recognition software
Aptitude and Abilities
Essential
- Excellent communication and interpersonal skills.
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
Desirable
- oUnderstanding the Trust's waiting list policy within the work place
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Rowan House
Derriford Road
Plymouth
PL6 8DH