Job summary
Shift Lead - Dispatch Controller
10 hours per week - Over a 6 week rolling pattern
Northampton General Hospital, NN15BD
£25,146 per
annum, pro rota
Enhancements /
Benefits:
You will attract
an additional 30% when working Monday to Friday evenings and 45% working weekends.
Generous annual
leave entitlement & NHS Pension we also honour NHS continuous service
bring your entitlement with you!
Main duties of the job
The role will
play an integral part of the urgent care team providing real time coordination
of the operational shift. Additional responsibilities are to provide a smooth
and efficient running of the service, capturing patient information,
maintaining delivery performance of the service in line with key KPIs &
Quality assurances and ensuring compliance with standards in line with agreed
policies and procedures.
We are always:
Compassionate
we show kindness, consideration and understanding in everything we do and
demonstrate our caring nature to our patient, people, and communities.
Accomplished
we are available day and night a response, adaptable, professional NHS
partner, providing the best advice, care, and treatment for every individual.
Respectful we
recognise the value that individual and team difference bring welcoming
views, listening, being honest, and learning from others experiences.
Encouraging we
believe everyone matters, so we inspire confidence in other promoting
speaking up, fostering career-long learning and development, and supporting
improvement ideas.
About us
At DHU HealthCare we pride ourselves on our diverse workforce, and
we remain committed to ensuring every person, in each of our teams, can bring
their true selves to work without risk or fear of discrimination. As such, we
would welcome applications from diverse audience representing the communities
we continue to serve.
We proudly embrace forces-friendly
practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists;
Cadet Force Adult Volunteers and military spouses/partners, fostering a
workplace that values their unique skills and contributions.
Job description
Job responsibilities
Shift Lead - Dispatch Controller
Rota Pattern for the vacancy:
- Week 1 - Saturday (23:00 - 07:59)
- Week 2 - Saturday (18:00 - 22:59)
- Week 3 - Saturday (13:00 - 17:59)
- Week 4 - Saturday (13:00 - 17:59)
- Week 5 - Wednesday & Saturday (23:00 - 07:59)
- Week 6 - Wednesday & Sunday (23:00 - 07:59)
Responsibilities:
- Co-ordinating the Operational team and providing support, guidance, advice, and feedback to employees in all locations within the shift.
- Co-ordinating external communications that fall outside of established call pathways.
- Actively monitor the call volumes within the services to ensure optimum service delivery to patients and maintenance of service standards.
- Ensure the shift staffing and resources are appropriate, arranging additional staff as required to ensure capacity is available to meet the demands of the service, maintaining service standards. Ensure remote workers are logged on and working allocated hours.
Essential Skills:
- Educated to GCSE level or equivalent.
- Obtained 5 A Cs Including English and Math's
- Previous experience of working with the public in a busy environment.
- Communication with all people
- Proficient in the use of Microsoft Office, email systems and other electronic media
Desirable Skills
- Worked in a healthcare setting.
- Databases
- Operational Support
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- Obtained 5 A Cs Including English and Math's
- Previous experience of working with the public in a busy environment.
- Communication with all people
- High level of computer experience (e.g., Word, Excel, and other packages) as well as email systems and other electronic media
- Change Management
- Excellent interpersonal/communication skills.
- Ability to analyse data and draw conclusions, when required.
- Ability to use own initiative.
- Accurate record keeping
- Excellent telephone manner
- Excellent problem-solving skills.
- Listening skills
- Effective time management and proven organisation skills
- Ability to uphold confidentiality.
Desirable
- Microsoft Office qualification
- Worked in a healthcare setting.
- Databases
- Operational Support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
DHU Healthcare
Address
Northampton General Hospital Trust
Cliftonville
Northampton
NN15BD