Job summary
Fireclay Health are looking to appoint a highly motivated and forward thinking individual to work within our hardworking team of established Patient Navigators.
We are looking for part-time or full time with flexible shifts available.
Main duties of the job
You will be the first point of contact for all our patients whether on the telephone in our main hub or at the front desk.
You will need to be confident in signposting our patients to the most appropriate clinician or service depending on their medical needs and also answer a variety of queries relating to hospital appointments, referrals, prescriptions and much, much more.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors.
About us
Fireclay Health is a vibrant, dynamic and happy
place to work. We offer a full complement of general practice services from our
two established practices at St George Health Centre and Lodgeside Surgery and support
more than 24,000 patients across East Bristol.
Fireclay Health Core Values:
- Clinical
Excellence
- Patient
Centred
- Strength of
Team
- Innovation
- Sustainable
General Practice
We have an ethos of
teamwork, wellbeing and support. Fireclay Health care about their staff and
promote a healthy work life balance offering our practice team:
- Dedicated wellbeing champions
- Regular social events organised by our
social committee.
- A Fireclay running group
- An active Book Club
- WhatsApp groups to keep you in the know
and socialise
- Cycle to work scheme
- Working in
Partnership:
- We work in a well-established Primary
Care Network FOSS PCN
- We enjoy positive working relationships
with our colleagues in Inner and East Bristol Locality
- We have an active Patient Participation
Group
Job description
Job responsibilities
Key Responsibilities & Tasks:
- Assist and direct patients to ensure they access the appropriate service or healthcare professional
- Book appointments face-to-face and over the telephone in our call hub
- Contact patients to pro-actively book appointments and check attending an appointment
- Take messages, ensuring accuracy of detail
- Recording patient information via the IT systems
- Provide patients with information regarding test results and other investigations
- Deal with all general enquiries, explain procedures
- Ensure that all new patients are registered promptly and accurately
- Provide general assistance to the Practice team and other visitors via the telephone
- Administration tasks
Undertake any other additional duties appropriate to the post as requested by The Management Team.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience of working in primary care
Experience
Essential
- Excellent communication skills
- Experience of dealing with members of the public
- Professional and courteous approach
- I.T literate
- Ability to learn and understand new processes and software
- Ability to grasp new concepts and work on a self-directed basis
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fireclay Health
Address
Bellevue Road
St. George
Bristol
BS5 7PH