Job description

Job responsibilities

To deliver mental health support and interventions to people in primary care. To work collaboratively with the client, GP, and other health and care professionals to ensure people with moderate-serious mental health needs are supported to connect to their community, to build resilience and to improve their wellbeing. To deliver support in a way that is tailored to the individuals cultural and social needs.

Support the development of the MINT including testing new ways of providing integrated care to service users.

Work as a core member of the MINT based in the locality hub alongside professionals from PCLS/Bristol Triage, Adult Social Care and AWP, and others to complete support conversations with clients referred into the MINT hub.

Work closely with colleagues and build strong partnership working with other agencies such as GPs, Health and Social Care, other Voluntary and Community Services and taking initiative to share learning, new ideas and trends.

To complete support conversations with the client. The support conversation is a simple intervention to assess what matters to a person with regard to their lie, support needs, goals, strengths, and desired outcomes whilst addressing their concerns. The conversation includes the Dialog tool that helps monitor outcomes. This tool can be revisited at any point but is essential at the start and completion of support.

Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions (MDD) within the MINT Hub

Identify, assess, contribute, maintain, provide feedback, and manage risk to ensure it is minimised. Work in a safe manner using a positive risk-taking approach, ensuring Health and Safety policies are implemented and fully observed, to ensure all safeguarding issues are responsibly managed.

Have up-to-date safeguarding training and ensure that safeguarding policies and procedures are fully adhered to and that a Think Family approach is embedded within working practice.

Work in a culturally sensitive way for all service users, challenging stigma, and discrimination, advocating for person if appropriate, and ensuring up-to-date community knowledge.

Work with a range of needs e.g., from young people to older people, LGBTQ+ service users, disabled people and with people with a range of backgrounds and ethnicity. If you are providing direct support tailoring services to meet an individuals needs.

To navigate the wider system which includes signposting or supporting the client to access support in relation to housing, debt advice, employment, family/relationship breakdown and domestic violence etc. Manage casework, documentation, and time effectively, ensuring up to date and clear record keeping in line with policies, making the best use of own supervision, reflective practice, training, and staff development.

Ensure up to date and clear record keeping in line with policies.

Co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in a service users support to deliver the support package.

Ensure the service is delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.

Build trusting and collaborative relationships with service users.

Carry out the role adhering to policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically and trauma informed, equalities-based approach.

Enable individuals to make informed decisions about their mental wellbeing, maximising their independence and providing an advocacy role where appropriate.

Build trusting and collaborative relationship with the service user.

Deliver and participate actively in supervision, formulation, and reflective practice spaces. Proactively seek advice and support from colleagues, managers, and other agencies as relevant.

Promote and facilitate service user involvement and inclusion within the service and the community.

Contribute to project work, development initiatives and implementation of policies and procedures with guidance from the management team.

Provide feedback and data as requested to develop the service and effective joint working protocols with the MINT staff team.

Collaborate with other team members (internal and external) to meet targets and promote effective communication and teamwork.

Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.

As the MINT develops there may be scope to provide support interventions for adults with mental health needs in their own communities which may include:-

coordinate and provide medium to high level mental health support, as well as navigation through mental health services.

provide appropriate, effective interventions and treatments to people with long term mental health needs enabling and assisting them to meet daily health, social care and wellbeing needs in line with personal recovery goals.

Build a trusting and collaborative relationship with the client; demonstrating hope and courage.

To support the client to utilise self-management tools to stay well e.g. Wellness Recovery Action Plan.

Person Specification

Experience

Essential

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
• Proven experience of working with surviviors of domestic violence
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Experience of working with a number of individuals with competing needs and priorities
• Proven experience of working with women / men and children who have survived domestic abuse
• Experience of co-producing short- and longer-term risk management, safety planning and support with survivors and their children experiencing Domestic Abuse

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Qualifications

Essential

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet.
• The ability to undertake effective casework management and support planning with evidence of a methodical and well organised approach to work
• Maintaining professional boundaries, show resilience and reliability under pressure

Desirable

• A recognised qualification in a relevant field (for example DipSW, RMN, CPN)
• Psychologically informed practice

Values

Essential

• A commitment to the Victims Code of Practice
• Commitment to diversity and equal opportunities at work
• Commitment to service user participation and involvement

Knowledge

Essential

• Proven knowledge of support needs of people with mental health needs.
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Demonstrable understanding of the diverse needs of survivors and children experiencing domestic violence

Desirable

• Proven knowledge of welfare benefits
• Proven knowledge of the social care sector
• Knowledge of working with people with drug and alcohol, learning disabilities or complex needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

MISSING LINK

Address

5 Queen Square

Bristol

BS1 4JQ