Job summary
Do you thrive in a busy, fast paced environment? Are you ready for a new challenge? Please come and join us!
An exciting opportunity has arisen for the appointment of an enthusiastic, well organised administrator to join the busy Learning & Development team at the Charles Hastings Education Centre on the Worcestershire Royal Hospital site.
To manage this very busy environment you will need to be flexible, with excellent organisational, time management and communication skills.
We are looking for someone who is at ease with talking to a wide range of staff groups, with an attention to detail. You will also have a willingness to learn, be caring and highly motivated and have excellent customer services skills.
Main duties of the job
A typical day will involve you responding to queries both by email and telephone, inputting into our learning management system, sending out joining instructions and attendance registers. Providing cover on our busy Education Centre reception desk.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key working Relationships:
Internal: Learning & Development Manager, Consultants,
Nursing and other health care professionals, Administrative teams, Wards, Departmental
managers, HR, Learning & Development, PFI partners, Medical Education.
External: Training providers,
visitors of the Education Centre.
Job Purpose:
The principal role
is to fulfil the administration and clerical functions of the Learning &
Development department ensuring all policies, processes and guidelines are
adhered to. The role requires skills that include attention to detail, ability
to liaise with a wide range of staff groups and extensive computer skills.
The role will
provide comprehensive administrative support to the Department and maintain
ESR/OLM Learning Administration system.
Key
Responsibilities:
Administrative
Undertake administration duties
including emails, training registers, photocopying, scanning documents, dealing
with telephone enquiries,
Take bookings for internal
training events using the OLM/ESR booking system, confirming attendance, sending
joining instructions via email and collating evaluation forms.
To provide administration and
course management for all courses including liaising with trainers to ensure
there are dates available
To provide a point of contact for
the Learning & Development department liaising with staff at all levels
dealing with their requests and queries.
To receive and distribute
departmental post to the relevant person in a timely manner.
Ensure Learning & Development
webpages are kept up to date with current information regarding training
courses
Will
ensure that confidentiality of all clinical and personal information remains
secure and that the terms of the Data Protection Act are met in respect to all
such information held
Liaising as necessary between and responding to
enquiries from all healthcare professionals, voluntary agencies and members of
the public.
Reception
Responsibilities:
To provide cover for
reception including opening & locking up the building in the absence of
other team members.
To greet visitors to the
centre in a polite and respectful manner.
Take education centre
room bookings via email or telephone and enter onto bookwise.
Deal with enquiries as
appropriate.
Report any problems,
health & safety risks and hazards immediately to estates.
Educational responsibilities:
To have sufficient
knowledge of the L&D departments systems to be able to advise and inform
employees.
Will
participate in own appraisals and personal reviews and work to achieve agreed
set objectives.
Will
participate in appropriate training and development activities as required for
the post.
Person Specification
Qualifications
Essential
- English Language & Maths GCSE Grade A-C or equivalent.
Desirable
- Apprenticeship Level 2 Customer Services/ Business Administration or equivalent.
Experience
Essential
- Experience of using IT software packages, maintaining databases and producing reports
- Previous experience of Microsoft office packages.
Desirable
- Experience of working in an administrative/secretarial/reception role
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD