Clinical Assessor

East of England, East of England

Permanent

£39,501 to £45,278

Other Allied

Clinical Assessor

Job summary

The SinglePoint of Access service is a newly developed team within the Hospice. This is an exciting time to join the team as you will be fundamental in supporting the ongoing development and growth of the service. The service will be responsible for receiving all external referrals into the hospice and establishing the need and urgency of the referrals, ensuring that the patient receives the right services at the right time. The team works in partnership with the wider clinical services to ensure patient flow and responsiveness. The post holder will work closely with the lead clinical assessor to allocate and contact patients and referrers to establish priority and provide a timely and efficient response to all referrals and record outcomes. They will also respond to advice calls in a timely manner and offer quality, professional advice and support to patients, families and health care professionals, and be able to signpost them as appropriate to other relevant services.

Main duties of the job

The main responsibilities include: -To assess and establish need, determine priority of referrals, and ensure referrers/patient/clients/carers receive a timely and efficient response based on presenting need. -To provide advice and support to referrers/patients/clients. -To work with the lead clinical assessor in the development of the SinglePoint assessment, process and policy. -To support in the continuous development of the SinglePoint of Access service through a quality improvement approach and contribute to the review and reporting of the service as required. -To work closely alongside patient/client facing teams to establish the flow of care and provide a timely response to referrals into services. -To work closely with and develop meaningful working relationships with primary care colleagues and other referrers to ensure that the processes of referral to the hospice are efficient, understood and feedback is provided. -To provide cross cover working with the lead clinical assessor for annual leave. -To maintain and promote effective and efficient working and communication with other community professionals, hospital professionals, voluntary, private and statutory agencies and other hospices. To get full details on what the role includes please read the attached Job Description, call the recruiting manager for an informal chat and come and visit us.

About us

Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.

Job description

Job responsibilities

The purpose of the role is to assess and establish patient need and urgency of all new external referrals into Ashgate Hospice, in order for referrals to be received by the right service at the right time. The post holder will work closely with the lead clinical assessor to allocate and contact patients and referrers to establish priority and provide a timely and efficient response to all referrals and record outcomes. They will also respond to advice calls in a timely manner and offer quality, professional advice and support to patients, families and health care professionals, and be able to signpost them as appropriate to other relevant services. The post holder will have excellent communication and documentation skills and be a motivated and flexible worker. The post holder will work closely with the current SinglePoint team and wider team members within the organisation, to continue to develop the SinglePoint of Access service.

Person Specification

Qualifications

Essential

-Registered nurse or AHP
-Educated to Degree level or equivalent
-Evidence of continuing professional development

Desirable

-Post graduate qualification in palliative and end of life care
-Advanced communication skills training.
-Teach and mentoring qualification.

Experience

Essential

-Knowledge of palliative care and end of life symptom management.
-Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
-Knowledge of Advance Care Planning
-Sensitive communication skills with patients with a life limiting illness and their carers.
-Experience of clinical audit
-Ability to recognise and escalate safeguarding concerns.

Desirable

-Experience of working in a palliative care setting or a setting which meets the needs of those with palliative care needs

Additional Criteria

Essential

-Experience of working with people with palliative and end of life care and support needs.
-Experience of working across and liaising with multidisciplinary and multi-agency teams.
-Excellent facilitation and negotiation skills.
-Experience of dealing with challenging and complex situations.
-Ability to work under pressure and within set timescales.
-Demonstrate excellent organisation skills and ability to manage and reprioritise own workload.
-Adaptable to meeting changing environments and goals.
-Ability to make decisions and problem solve complex issues.
Influencing, negotiation and motivational skills.
Effective written and spoken communication and presentation skills.
IT skills, competent in using Microsoft Office.

Desirable

-Experience of using SystmOne
-Experience of working in the community.

Additional Criteria

Essential

-Personal integrity and understanding of data protection and confidentiality.
-Ability to interact with staff at all levels.
-Ability to build rapport, trust and confidence with colleagues.
-A willingness and commitment to maintain CPD.
-Able to demonstrate behaviours which support the hospice values.
-Ability to deal with conflict/difficult emotional situations.
-Flexible approach to working hours, duties and arrangements.
-Access to independent means of travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.