Job summary

The Strategic Business Manager will work closely with the Partners and Deputy Practice Manager to further develop the practice and to provide an effective service to our patients, whilst having a strategic level overview of the Practice.

Mission Statement

Committed to providing better health and better lives for our patients

Our mission is to improve the health and wellbeing of patients through the provision of high quality, readily accessible, General Practice services and to provide support to our Partners within the Community.

Vision

Empower patients to take control and make decisions about their own care.

Ensure that patients have a positive experience of the care we provide.

Improve the health and wellbeing of our patients.

Ensure our patients have safe adntimely access to all NHS services.

Ensure effective clinical decision making.

No decision about me without me.

Core Values:

Patients: Putting patients at the heart of everything we do.

Quality: Providing the highest standard of care and treatment.

Integrity: Operating with an ethical framework through openness and transparency, being accountable for our actions.

Compassionate: Being compassionate about enhancing caring for our patients.

Working as a team: Valuing the contribution of every team member and building a mutually supportive environment.

Learning and Improving: Adapting to change, building on achievements and developing our services.

Main duties of the job

The main duties of the role include;

• Financial oversight.
• Investigate and ensure the practice is maximising all aspects of income

• Ensure patient access is meeting demand and agreed targets and agree action plans to modify or improve this critical aspect
• Create and contribute to practice strategy, formulate objectives, and develop ideas for future practice development.
• Optimise operational processes and procedures to maximise efficiency and productivity

• Establish and develop relationships with relevant stakeholders
• Oversee the development of PCN activity
• Establish good insight and influence on Digital Transformation Plans
• Ensure the Practice is at the forefront of Primary Care in the locality
• Ensuring the practice complies with CQC regulations and standards. Implement quality assurance measures to continuously improve the quality of care and services provided.
• Identify opportunities to improve existing processes and develop new ones
• Monitoring QOF, LES, DES, IIF etc contracts to maximise income

• Ensuring all maintenance checks are fulfilled and reported on, including H&S risk assessments and mandatory training.

About us

Our Practice is within a purpose-built Primary Care Centre in the heart of Nantwich with 20 clinical rooms and 1 operating suite on the ground floor from which with provide a minor surgery provision and an onsite Research Team. We are part of Nantwich and Rural Primary Care Network.

Nantwich is a charming historical market town, set beside the river Weaver, with excellent transport links with Manchester only an hour away by train, the beautiful city of Chester is a 45-minute drive away and the North Wales coast just over an hour away. Nantwich has a number of excellent primary schools and two very reputable senior schools.

We serve a population of circa 13,000 and our medical team comprises of:

6 GP Partners,

2 salaried GPs,

Large Nursing Team including Advanced Nurse Practitioners, Nurse Practitioners, Practice Nurses, Trainee Nursing Associate and HCSW,

Pharmacy Team including Pharmacist, Pharmacy Technicians and a Prescribing Clerk,

Physiotherapists,

Social Prescriber

We also have an onsite dedicated Research Team with 3 Nurses, Admin and three of our own GP Partners, with valuable research studies constantly ongoing, there is always the opportunity to become involved in our research team.

Kiltearn is also a GP training practice for F1, F2, ST Doctors and medical students. We also have Partners with an interest in coaching and mentoring, career conversation facilitating and as appraisers, also one of our GP Partners is the Educational Lead for the PCN.