Job summary
Under the supervision of the Single Point of Access Team Manager, to act as the first point of contact for all clinical and patient referrals and enquiries which come in via telephone and email and process these using the Trust's EMIS system to appropriate clinicians across Community Services.
To act as a first point of contact for patients and Health Care Professionals through Single Point of Access and provide administrative support to multidisciplinary staff, whilst acting as a focal point for prioritising communication to provide seamless care to patients.
This role is for part time hours of 22.5 hours per week. The successful candidate will work on a shift basis starting between 8am and 12 noon and finishing between 4pm and 8pm (working 7.5 hours per day). The service operates 7 days a week so there will be a requirement to work a weekend day on a team rota basis. It would not be every weekend.
Main duties of the job
- To act as a first point of contact for the Single Point of Access, record on the Trust's EMIS system and other databases patient details, reason for call and next appropriate action
- Provide first point of contact for all communications, to sort, distribute and prioritise referrals from partners and outside agencies incoming by telephone and email using judgement and experience to complete the referral process to community teams
- Ensure that patients' notes are treated confidentially and are correctly maintained following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times
- Have sufficient knowledge of community services to ensure the efficient running of the service in relation to referrals and the timely and appropriate dissemination of information across the teams
- Work flexibly across the locality where and when required
- Perform ad hoc duties as and when requested by managers. To be aware that we are all working in a changing environment and therefore to be prepared to change working practices, should this be required, to promote a more efficient use of resources or better patient care
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
- Keep the work place in a clean and tidy state
- Develop skills so you can effectively communicate with patients of a great age range who may be hard of hearing, demented, confused or have difficulty with English. This will also include dealing with patient family members who may be calling in difficult circumstances
- Use other Trust software programmes so that the service can be delivered effectively without administrative delays
- Establish and maintain a well-organised and effective administrative service able to meet the needs of the service users and staff
Please refer to Job Description and Person Specification for more information
Person Specification
Qualifications
Essential
- Evidence of continued professional development
- GCSE /Equivalent maths and English (pass C or above) o
Desirable
- NVQ level 2 in business administration
- RSA level 2 or equivalent
Specific Competencies
Essential
- Experience of working within a team and also working independently in line with shift pattern
- Able to make decisions and solve problems quickly
- Knowledge of Trust values
- Able to communicate effectively both verbally and through documentation
- Good IT skills
- Able to work in a constantly changing environment
Desirable
- Understanding of clinical governance and safeguarding
- Able to carry out duties described in job description
professional/Specialist/Functional Experience
Essential
- Experience of working within a fast paced environment
- Administrative experience
- Proven experience to provide confidential administrative and clerical support
- Experience of data inputting
- Experience of dealing with sensitive issues
- Good organisational and planning skills
Desirable
- Experience of working in a caring environment
- Experience of working with a range of disciplines and agencies
- Experience using EMIS Community IT system
- Previous experience of working in an NHS/public sector setting
- Healthcare assistant / rehab support worker/ carer experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Fleet Hospital
Church Road
Fleet
GU51 4LZ