Job summary
Contract - Bank
Hours - As and When Required
Base - Scarborough
We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.
The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.
The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.
You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.
Main duties of the job
Main duties include;
- You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system.
- To operate switchboard and communication systems, liaising and negotiating with internal and external callers.
- Dealing with patient queries and directing them to the relevant areas from the main reception.
- To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice, dealing with the public on the phone.
- To update and process electronic information onto the ARC system as and when required, chasing up dated information by contacting consultants, secretaries, departments, IT etc,
- Administrative duties as well as taking calls, which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage.
- Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment.
About us
Working for YTHFM brings a host of benefits:
- National terms and conditions for NHS workers
- Competitive hourly rate (+ 12.07% in lieu of holidays). Your standard hourly rate would be £13.07
- Enhanced Pay for unsocial hours worked - unsocial hours are any hours worked on weekends or between the hours of 8pm and 6am. At Band 3, the enhancements are: all time on Saturday (midnight to midnight) and any week day after 8 pm and before 6 am - time plus 35% (£17.64 per hour) or all time on Sundays and Public Holidays (midnight to midnight) - time plus 69% £22.08 per hour).
- Fantastic discounts for staff, including local restaurants and shops
- Any uniform required is provided
- DBS check is funded by the organisation
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy, and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Healths standard Plan for staff on bank contracts or employed in Band 4 or above.
Person Specification
Education, Qualifications and Training
Essential
- English & Maths C or equivalent
Desirable
- Previous office / administrative experience in a NHS environment.
- Experience of working in a receptionist capacity
Skills & Attributes
Essential
- Good level of communication skills
Desirable
- Experience of dealing with Confidential information.
- Customer service skills or equivalent.
Aptitude & Personal Qualities
Essential
- Ability to adapt to various situations over the telephone
Experience and Knowledge Required
Essential
- Experience of Windows based computer systems
- Knowledge of Administrative procedures or systems, some of which are non-routine, answering questions, task related problem solving acquired through experience & training to NVQ level 3.
Desirable
- Aptitude for recognising and seizing opportunities for change or development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
York Teaching Hospital Facilities Management (LLP)
Address
Scarborough Hospital
Woodlands Drive
Scarborough
YO12 6QL