Job summary
We have an amazing opportunity for a Deputy Operational Services Manager for Consulting Facilities, you will actively support the Operational Services Manager, Consulting Facilities in the operational management of the department.
Main duties of the job
You will be supporting our senior clinical and non-clinical team within our business unit across all sites (Basingstoke, Winchester, Andover & Alton). You will be responsible for the monitoring of our outpatient clinic room utilisation and liaise with our Senior sisters to support the needs for our service users.
You will support the transformational changes within the operational running of our Outpatient room booking system and with our patient Self Check in Kiosks.
You will actively support the Operational Services manager, Consulting Facilities in the operational management of the department, deputising where required, giving the post holder further exposure to higher levels of management experience.This is to ensure the successful delivery to achieve a better understanding of our Outpatient room usage with the integration into our PAS system (Patient Centre).
You will provide leadership and operational management skills to support our clinical staff and administrative teams, escalating to the Operational Services manager (OSM) where appropriate.
You will line manage, develop, and support administrative and clerical staff, while also leading on improving the efficiency of our Outpatient utilisation.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training & Qualifications
Essential
- Evidence of degree level education or equivalent knowledge and skills gained through any combination of alternative study, employment, or voluntary work
- Strong level of IT literacy
- Evidence of continuing personal development
Desirable
- Evidence of Formal IT or System quialifications
- Evidence of post graduate qualifications
Experience & Knowledge
Essential
- Previous knowledge and experience of health service management, including a good understanding of CQC and their requirements
- Significant experience of managing teams and line management
- Understanding of the role of NHS bodies such as NHS England and NHS Improvement
- Experience of developing policies, and standard operating procedures
- Experience and understanding of governance systems and processes including CQC compliance
- Excellent organisational skills
Desirable
- Experience in service redesign and project management
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire Hospitals NHS Foundation Trust
Address
Cross Site working
Romsey Road
Winchester
SO22 5DG