Job summary
This is an exciting new role developed for a band 5 qualified
professional (Nurse/OT/Social Worker) to support the ongoing pressures within NHS
North East Lincs Talking Therapies Service (Previously Open Minds). We have a
growing waiting list of service users waiting to access psychological therapy
and a growing triage process ensuring service users are directed to the right
place for the right treatment the first time. We are looking for an
enthusiastic, engaging individual who has an interest in psychological therapy,
experience in mental health and experience in working with individuals who are
experiencing poor mental health. An understanding of Navigo structure and
services is desirable but not essential as support and training will be given.
Organisation skills will be crucial to this role. Potential development
opportunities are available at the end of this term, including progression to
complete the high intensity CBT therapy training which once qualified achieves
a Band 7.
Main duties of the job
To support the work of staff
in NHSTT, including supporting face to face and online psychological assessment
and interventions (including workshops, groups and webinars) under the
supervision of the clinical team. To assist in audit and data collection and
the development of research projects, and to promote the service at local
events, both in and out of hours. To support with the management of waiting
lists made up of service users who are awaiting psychological therapy including
assessment of risk and current needs, referring on as appropriate. This may
include telephone contact every four weeks for service users awaiting therapy
and following up on DNA appointments. The post holder will lead on triaging
referrals into the service ensuring people are accessing the correct service at
the point of referral. Knowledge of other services in North East Lincs is essential.
To work independently
according to an agreed plan and within the framework of Navigo policies and
procedures.
About us
Hello!
We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that
provides mental health services to the NHS and beyond.
The whole basis of our work is
to deliver services that we would be happy for our own family to use.
We offer a range of mental
health services, including acute and community facilities as well as specialist
support such as outstanding older adults inpatient services, rehabilitation
and recovery community mental health and an outstanding specialist eating
disorder facility.
Ranked as one of the top UK
companies to work for, we featured in the Best Companies top 100 large company
list and were named sixth best health and social care company 2023.
As a social enterprise, we do
things a little bit differently and have also developed income-generating commercially
viable businesses that provide training, education and employment opportunities
including Grimsby Garden Centre and two cafes.
Working at Navigo is not like
working anywhere else. Lots of places say that, but we really mean it.
We like to work with
forward-thinking people who want to make a difference.
Come join us!
NHSTT currently provides both remote
therapy and treatment in person, with clinicians working from home, GP
surgeries, community locations and office-based.
Job description
Job responsibilities
Leadership and Management
This post does not hold any
responsibility for line managing staff currently however if the triage and
waiting well roles expand there may be line management responsibility of a band
3 practitioner.
Communication
The post holder will be
required to communicate with a range of people, including communication about
sensitive and difficult matters, with people who may be experiencing high
levels of distress. Therefore, effective communication using a range of skills
in relationship building and overcoming barriers to communication, whilst
adhering to Navigo policies and procedures is essential for the role.
Key Relationships:
The post holder will be
expected to work with:
Service users and other
members of the public e.g. relatives and carers
The NHSTT clinical and admin
team
Wider Navigo services
Partner organisations
GPs and other referrers
Local statutory providers
Local voluntary sector
organisations
Work with Service Manager and
team managers to develop updated leaflets.
Clinical Supervision and Case
Management Supervision
Attend clinical and managerial
supervision on a regular basis as agreed with line manager and in line with
professional requirements.
To develop skills and
competencies that assist in the delivery of current duties
To contribute to the training
and support of other staff in primary care services.
Participate in Individual
Performance Review and respond to agreed objectives.
Clinical
The post holder will
assertively follow up on service users who have been referred or self-referred
for treatment when contact attempts for initial assessment via usual pathways
have been unsuccessful. The post holder will update records to indicate additional
steps taken to attempt contact. The post holder will assertively follow up on
reported DNAs where risk is identified by practitioners and escalate
appropriately.
the post holder will
investigate and process each referral coming to triage, referring on and
leading on their case as per policies and processes in place.
To ensure that all processes
are effective and high standards are maintained.
Have a working knowledge of Navigo policies and procedures.
To participate in and keep up
to date with Navigo mandatory training requirements.
To develop skills and
competencies necessary for the role, including attending additional training
and CPD when required to do so.
Ability to organise own diary
and appointments to meet the needs of the service
Manage the waiting list
appropriately with support calls, running groups, escalating concerns and
building rapport with those waiting for therapeutic input.
Assist clinicians in running NHSTT
specific group therapy.
Ability to document thoroughly
on the electronic system, including any risk, current mental health and changes
in presentation
Ability to liaise with other
services as needed to include, Crisis team, Community mental health, Primary
Care Networks, GPs, Police, probation etc.
Undertake psychological
assessments of service users referred to the service, using the NHSTT minimum
data set and other questionnaires as appropriate.
Ensuring that service users
access appropriate pathways according to their psychological needs
To attend and contribute to
appropriate meetings relevant to the service
To ensure the maintenance of
standards of practice according to the employer and any regulating bodies and
keep up to date on new recommendations. Guidelines set by the Department of
Health.
Ensure that confidentiality is
maintained at all times
Professional
To maintain professional
registration.
To assist in the design and
implementation of audit and research projects
To undertake data collection,
analysis, production of reports and summaries, using IT and statistical
programmes, including Microsoft Word and Excel.
To undertake searches
of evidence based literature and research to assist qualified practitioners and
therapists in evidence based practice.
Person Specification
Skills & Attributes
Essential
- High Standard of report writing.
- Ability to communicate sensitively to service users, carers, colleagues in a respectful and empathic manner.
- Ability to apply existing knowledge to a primary care context.
- Ability to quickly deescalate situations as they occur.
- Ability to establish rapport quickly and effectively over different means, including face to face, telephone and MS Teams.
- Ability to work as a member of the team and confident independently
- An interest in working with people with Mental health problems
- High level of communication skills (Written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
Desirable
- Knowledge of undertaking Audits in clinical services
Other requirements
Desirable
- Fluent in any other languages other than English
- Car driver with valid UK driving licence and access to own transport.
Experience
Essential
- Experience of working with people
- with mental health problems.
- Understanding of and compliance
- with relevant professional standards
- and practice.
- Experience in facilitation of groups to support wellbeing.
- Experience of risk management and following escalation procedures appropriately.
Desirable
- Experience of working within primary care as a mental health professional
- Experience of working within an NHSTT service
- Experience of undertaking audit in clinical services
- Experience in supporting service development.
Qualifications
Essential
- A professional Qualification at least BSc level in Nursing, Social Work, Occupational Therapy.
- Registration with the corresponding professional body (E.g nursing, midwifery council).
Desirable
- Further post graduate training in relevant areas of primary care, IAPT, psychological therapy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
Navigo Health and Social Care CIC
Address
Navigo House, 3-7 Brighowgate
Hybrid of office-based and Working from home
Grimsby
DN32 0QE