Job summary
Devonshire Green & Hanover Medical Centre
https://www.devonshiregreenandhanover.co.uk/
We are looking for two Patient Services Advisors/Administrators
to join our friendly, supportive two site practice in Sheffield. We have a
total of 40 hours available over 2 positions.
Experience in a Primary Care setting and knowledge of
SystmOne or Emis Web Clinical Systems would be a real advantage. We use the
SystmOne clinical system.
We are a forward-thinking practice serving a diverse patient
population, our patient list size is 8500 across the two sites. The team is
made up of clinical and admin staff and we a have a number of wrap around
services. We are also active members of the Heeley Plus Primary Care Network.
We hold regular meetings and
provide full training.
We
are an active training practice with a strong history of delivering
post-graduate medical education and we are a
research active practice.
This is an exciting opportunity to
use your skills and knowledge to make a real difference to our patients and our
Practice. Our patient demographic enables the staff to gain a greater
understanding of the diverse health needs.
Interested candidates should apply by sending their CV with
a covering letter to the Assistant Practice Manager Sarah Denton at [email protected]
Main duties of the job
Key Duties and Tasks
1.
Preparing
reception, waiting areas and consulting rooms for each surgery session
2. Receiving
and routing patients on arrival in a courteous, welcoming and efficient manner
3.Directing
patients through care navigation to the most appropriate person/service to help
them.
4.
Answering
the telephone promptly and courteously, dealing with general enquiries,
explaining surgery procedures, making appointments and receiving prescription requests
5.
Responding
to emails
6.
Registering
new patients
7.
Scanning
of letters, results and records
8.
Ensuring
that the reception area is left tidy and ready for use by incoming colleagues
and passing on information about any unresolved matters
9.
Ensuring
that the premises are secure at the end of the day
10.Giving support to clinical staff, as
required, including occasionally acting as a chaperone in consultations
11. Undertaking other reception and
administrative duties as may be assigned from time to time.
About us
This medical practice of four partners operates from two medical centres in central Sheffield:
- Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3
- Hanover Medical Centre, 100 William Street, Sheffield, S10
There are also two salaried GP's, three GP Registrars (trainee general practitioners), onePhysicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.
Approximately 8,500 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.
There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.
Please visit our website for further information and to view our practice mission statement.
Job description
Job responsibilities
Patient
Services Advisors/Administrators at our surgeries work in a very busy and often
demanding environment, engaging with a wide variety of patients, answering telephone
calls and completing many administrative tasks. They are usually a patients
point of first contact with the surgery and must reflect the practices high
standard of service in dealing with each patient, whether in person at the
reception desk or over the telephone. Patients should find their experience
with the surgery hospitable and friendly, and feel that their enquiry has been
dealt with in a way that shows interest in and concern for them as an
individual, with respect for confidentiality and integrity.
Similar
standards are also important in supporting the medical, nursing and other
health care staff through making appointments, taking requests and messages and
assisting in other administrative duties.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or the equivalent qualification.
Desirable
- Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Devonshire Green Medical Centre
Address
Devonshire Green Medical Centre
126 Devonshire Street
Sheffield
S3 7SF