Job summary
We are looking to recruit a Patient Pathway Manager within our International and Private Patients Service at the Evelina London Children's Hospital. This role will provide candidates with the opportunity to work within a fast-paced commercial service which delivers income for re-investment in NHS services.
The post holder(s) will provide comprehensive, efficient, and quality operational leadership to patient pathways, ensuring that all treatment elements are coordinated in a professional and succinct manner in line with private healthcare expectations. The individual will also be given the opportunity to take the lead on specific initiatives to develop and transform services in line with the strategic and growth plans for Private Patient Services at the Evelina.
Main duties of the job
- To coordinate all aspects of a patients' pathway for International and Private Patients at Evelina
- To build relationships with clinical and non-clinical staff in order to develop pathways, processes and capacity to support growth in private patient activity.
- To improve and coordinate customer care for International and Private Patients at Evelina
- To ensure that all the relevant information on the patient treatment is appropriately recorded clinically and for translation into an accurate billing.
- To ensure that the necessary financial arrangements (guarantees, deposits and approvals) are in place to ensure that the invoices for these patients are paid.
- To support operational and strategic decision making with respect to international and private patients with general administration and by compiling and analysing activity information.
About us
The Evelina London Children's Hospital (ELCH) opened in October 2005 and is the first new children's hospital in London for more than 100 years. It is part of Guy's and St. Thomas' NHS Foundation Trust and is located on the St. Thomas' hospital site.
ELCH is the second largest provider of children's services in London, providing secondary acute services to the local area, and an almost comprehensive portfolio of tertiary services to South London and South East England. As a specialist paediatric hospital, the Evelina is unique in having this broad scope of secondary and tertiary paediatric specialities collocated on the same site as maternity and A&E, as well as equivalent adult services for transition.
The Private Team provide a range of complex and advanced services for Women and Children both in the NHS and for International and Private Patients. The services of the hospital are in great demand and within the aim of increasing the activity for International and Private Patients we support the development and growth of NHS services also.
Organisational Values
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand andreflect these values throughout your employment with the Trust.
The post holder will:
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Education
Essential
- Educated to degree level or equivalent experience
Skills
Essential
- Ability to work unsupervised whilst under pressure from competing demands
Desirable
- An understanding of Private healthcare market, particularly Arabic culture / language / Private healthcare
Attributes
Essential
- Strong leadership skills including operating in unfamiliar, complex and unpredictable contexts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Becket House
1 Lambeth Palace Road
London
SE1 7EU