Job summary
The role will include processing repeat
prescriptions, dealing with medication queries from a range of stakeholders
including patients. You will also need
to manage the queries incoming from our website, email tasks and phones. The post holder will also support the
call/recall of patients for medication reviews.
The successful applicant will need to be pro-active in their approach to
ensure that patients receive a smooth and efficient service.
Main duties of the job
Duties will include co-ordinating and preparing
repeat prescriptions for our patients, data entry onto patient records, EPS and
patient and pharmacy liaison. The tasks
and responsibilities to be undertaken may include any or all of the items in
the following lists, dependent on current and evolving practice workload.
Work with our GPs to provide a responsive
repeat prescription service delegated to the Prescription team as appropriate;
Delivering the technical aspects of
prescription preparation to ensure the safe prescribing of medicines;
Delivering an efficient prescription service
and ensuring service targets are met and errors minimised;
Liaise with pharmacies on the supply of
prescribed drugs, alert our clinicians of any supply issues and forward
information on the recommended alternatives;
Expedite urgent prescriptions to help ensure a
safe and responsive service for our patients;
Provide an efficient administration service as
part of a team to ensure the smooth running of the prescription support to our
clinicians;
Ensure you are keeping patient information
updated and that patient information is secure and kept confidential at all
times.
Maintain accurate patient records promptly and
quickly entering data in accordance with reporting requirements.
Proactively contact patients to arrange reviews
and book these in when required.
Reviewing the patient record and ensuring the
patient only needs to attend the practice once were possible.
About us
You will be employed by The House Partnership, which is a ten GP partnership which incorporates the Moat House Surgery (based in Merstham) and Greystone House Surgery (based in Redhill). You will be based at the Merstham site.
Job description
Job responsibilities
Please see attached job description and person specification which is attached to this portal separately.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- Experience as working as a prescription clerk
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The House Partnership
Address
Moat House Surgery
Worsted Green
Merstham
Redhill
RH1 3PN